Sales & Client Development Manager

Job Title: Sales & Client Development Manager – New York Flagship Boutique

Location: New York

Terms: FT Permanent – Onsite at the Mikimoto New York Flagship Boutique

SUMMARY : The Sales & Client Development Manager leads the Sales Ambassadors to meet and exceed all sales goals and KPI’s. He / she is responsible for promoting brand engagement to customers, in order to guarantee the quantitative and qualitative goals assigned. He / she assists the Boutique Director in merchandise management and visual merchandising display. He/she represents the Company and acts as representative of the Boutique Director and thus fulfils all the tasks given by Corporate and the Boutique Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. A BUSINESS DEVELOPER

Assist the Boutique Director in overseeing floor coverage, driving sales, visual merchandising, display, customer service, and operational functions within the Boutique

• Analyze results; verifying daily, weekly, monthly activities and setting up monthly, quarterly and annual assessments
• Develop the HJ category by cultivating High Potential (HiPo) and determine a personalized strategy for each
• Increase online-to-retail conversion while promoting an elevated and seamless client journey
• Develop on-site client activations and events, aligned with the boutique retail plan and overall Corporate strategy
• Support the Boutique Director in reporting all the relevant information to Corporate partners and ensure to share the information with the staff
• Ensure the correct rotation of merchandise
• Know and monitor the business environment including local competition and communicate relevant information to the Staff
• Provide high quality feedback and requested reports to the Boutique Director

Support the Boutique Director and lead the Sales Ambassadors in achieving targeted quantitative and qualitative goals

• Ensure the recruitment, development, and retainment of customers (from high qualitative data collection to “one to one” relationships)
• Assure the utilization of the Mikimoto Clienteling App by all Sales Ambassadors to consistently create new clients and develop relationships, through targeted and personalized outreach
• Implement action plans defined with the SVP, Retail and the Boutique Director, and guarantee follow up at boutique level
• Update the Sales Ambassadors on the KPIs and give them support to reach them

II. A TALENT LEADER AND DEVELOPER

Attract, develop and retain talents

• Support the Boutique Director in creating a cohesive team, whose activities are always motivated and competent
• Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
• Motivate and challenge the team on a daily basis
• Assist the Boutique Director with the training and development of the sales team on the operational side of the business by following up on clear goals and providing timely feed back
• Be able to manage the Sales Ambassadors and support them in their activities
• Ensure professional growth and training of the staff with a coaching approach and share the development plans with the Boutique Director and Operations Manager

Create and maintain a positive work environment

• Partner with the Boutique Director on how to handle all employee issues
• Support the Boutique Director in setting up morning briefings, one-to-one meetings, monthly touch base, etc.
• Reflect the corporate image in terms of standing and ensure that the staff is also aligned

III. A BRAND PROMOTER (CLIENTS)

Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with Top Clients and VIPs

• Guarantee excellent customer experience including welcome and service standards
• Supervise sales to ensure customer satisfaction, engagement and that the qualitative standards required by our brand are maintained
• Assure the measurement of ‘in-boutique’ actions on all channels (phone, mail, etc.)
• Manage all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly

Promote the culture of the brand internally and externally

• Oversee the clienteling approach following the guidelines provided by Corporate
• Demonstrate a social and networking presence and proactivity for prospecting purposes

Ensure boutique atmosphere upholds brand image

IV. A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

• Ensure the correct development of the standards in the boutique stock / inventory, etc.
• Ensure that the image of the boutique is in line with Corporate standards and that the staff is aware of this standard.
• Support the Boutique Director in managing inventory activities
• Supervise stock and report to the Boutique Director any discrepancies
• Take all the necessary measures in order to guarantee the safety of the merchandise and valuable materials in the store
• Challenge current processes to ensure efficiency and effectiveness

QUALIFICATIONS

The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.

• At least 3 years of experience in a managerial position in luxury retail or hospitality
• Significant experience in the sale of luxury goods or retail
• Proven track record in sales generation, managing the sales achievements of sales goals
• Strong leadership skills and successful managerial experience of a team (the ability to set goals, delegate work and follow up results)
• Creativity in developing new ways to motivate and develop a team
• Commitment to take part in an innovative project
• Strong understanding of client services and experience needs and priorities (internal and external). High sensitivity to customers experience and loyalty
• Exceptional customer service and interpersonal skills
• Entrepreneurial spirit to develop their own business and build long lasting client relationships.
• Excellent analytical, organizational, and interpersonal communication skills
• Adaptability, openness, listening abilities, curiosity
• High availability, responsiveness
• Product and Luxury Jewelry/Fashion sensitivity
• Outstanding computer skills (MS Office) with ability to learn new software applications quickly
• Team player with initiative, ability to prioritize, multi-task and attention to detail.
• Must be available to work retail hours (including weekends, evenings, Holidays), client events etc., as needed.
• Must have authorization to work in the United States

BENEFITS

• Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life Insurance, Short-term and Long-term Disability Insurance
• Offers 401(K) Savings Plan with Employer Match
• Paid Time Off, Paid Holidays
• Partial Annual Gym Reimbursement
• Mikimoto Employee Discount
• Eligibility may vary based on level and tenure, subject to change