Senior Executive Assistant

Our Mission: Eliminating Every Barrier To Mental Health

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Manager of the Executive Support Team, the Senior Executive Assistant will provide high-level administrative and strategic support to ensure the executive(s) can operate at maximum effectiveness. This individual will anticipate needs, manage complex priorities, and act as a trusted partner in facilitating smooth communication, decision-making, and execution across the organization. This is a full-time, in-person role with standard hours of Monday through Friday, 8 a.m. to 5 p.m.. As this is a hybrid, in-office position, we are only considering candidates in the tri-state area, with a strong preference for those located in the New York City area.

What You'll Do:

• Anticipate the leader's needs and act proactively to address them, including preparing meeting materials, briefing documents, and agenda items in advance.
• Monitor deadlines and follow up on action items, ensuring timely completion of tasks and facilitating effective decision-making.
• Availability to be reached in and outside of regular working hours as needed.
• Support the design and execution of the department All Hands meeting.
• Proactively manage the leader's calendars, including interview scheduling, prioritizing appointments, and coordinating all internal and external meetings.
• Work closely with the leaders to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Act as a "barometer," having a sense for the issues taking place in the environment and keeping leaders updated.
• Anticipate the leader's needs in advance of meetings, conferences, etc. and proactively identify ways to meet those needs.
• Optimize the leader's schedule to create more time for strategic initiatives by efficiently managing conflicting priorities and minimizing time conflicts.
• Act as a liaison between the leaders and internal/external stakeholders, handling correspondence, emails, and phone calls with professionalism and confidentiality.
• Provide a bridge for smooth communication between the leaders and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff.
• Draft, proofread, and edit various business documents, including memos, reports, presentations, and emails, ensuring accuracy and clarity.
• Arrange complex travel itineraries, including flights, accommodations, ground transportation, and visas, considering the leader's preferences and optimizing travel efficiency.
• Coordinate logistics for meetings, conferences, and events, both onsite and offsite, ensuring smooth execution and providing necessary support.
• Organize and maintain confidential and sensitive information, documents, and files, ensuring easy accessibility and efficient retrieval.
• Display discretion in handling highly confidential information on behalf of the leaders.
• Conduct research, gather data, and prepare reports and presentations to support the leader's decision-making process.
• Manage weekly expense reporting and reimbursement for your leader(s).
• Perform delegated tasks for your leaders, such as maintaining their appointment calendar and handling day-to-day errands.
• Anticipate your leader's personal needs while adeptly addressing unexpected situations.

What Success Looks Like In This Role:

• The executive(s) you support consistently feel prepared, informed, and one step ahead with meetings, materials, and priorities proactively organized.
• Calendar, travel, and logistics run seamlessly, freeing leadership time for strategic work while minimizing conflicts and inefficiencies.
• Stakeholders, both internal and external, experience professional, timely, and effective communication through you, building trust and credibility.
• Department All Hands and other leadership forums are executed flawlessly, with thoughtful planning, strong follow-through, and a polished experience for attendees.
• Confidential and sensitive information is handled with discretion and integrity, strengthening confidence in your judgment and professionalism.
• Action items and deadlines are tracked rigorously, with follow-up ensuring that nothing falls through the cracks.
• Unexpected challenges, whether schedule changes, urgent requests, or personal support needs, are handled with composure, discretion, and resourcefulness.
• You demonstrate adaptability, thriving in a fast-paced environment, and continuously finding ways to optimize processes and improve efficiency.

What You'll Bring:

• 5+ years of previous experience as an Executive Assistant supporting C-level executives or senior management.
• Required to work from the NYC office 3 days a week and be able to coordinate with in-person and remote executives and team members
• Exceptional organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
• Practices discretion and confidentiality when handling sensitive information.
• Proactive mindset and the ability to act with a sense of urgency, anticipating needs and taking proactive measures to support executives.
• Strong calendar management skills, adept at optimizing schedules and creating more bandwidth for strategic activities.
• Excellent written and verbal communication skills, with the ability to interact professionally and confidently with stakeholders at all levels.
• Proficiency and agility in computer skills, including Google suite (Docs, Sheets, Slides, Forms), database management, and online collaboration tools.
• Strong attention to detail and accuracy, particularly in managing confidential information and preparing business documents.
• Ability to maintain composure and work effectively under pressure, handling high-stakes situations with professionalism.
• Flexibility and adaptability to changing priorities and demands, readily adjusting schedules and tasks as needed.

Benefits Provided By Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management programbased in psychology, that's tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

Not Sure If You Meet Every Requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also