Digital Marketing Account Manager

Job Description

Location: US Based | Full-Time or Contractor Role

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Salary: $60,000 - 75,000/year

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Start: Immediate

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Hours: 9am - 5pm ET

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Position Type: Remote

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We’re a digital marketing agency located in the Raleigh NC area specializing in the home service industry. We’re looking for a Digital Marketing Account Manager to manage relationships with approximately 20-25 clients and serve as the main point of contact for their digital marketing campaigns. 

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The ideal candidate understands the fundamentals of Google Ads, SEO, and Google Business Profile (GBP) and can confidently communicate campaign performance, results, and recommendations to clients. This is primarily a client-facing and communication-focused role, rather than a hands-on campaign execution position. Extensive use of AI to research, analyze performance, and improve efficiency is a critical part of this role.

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Responsibilities

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• Manage and build relationships with 20-25 clients.
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• Lead client calls and communicate campaign performance and results.
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• Explain Google Ads, SEO, and GBP performance in a clear, client-friendly way.
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• Identify trends, opportunities, and potential issues.
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• Coordinate with internal marketing teams to ensure client needs are met.
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• Use AI tools to research, analyze performance, and improve efficiency.
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• Manage client requests, follow-ups, and ongoing communication.
  
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Requirements

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• 2+ years of experience in account management, client success, digital marketing, or a related field.
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• Working knowledge of Google Ads, SEO, and GBP.
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• Excellent written and verbal communication skills.
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• Comfortable presenting results and speaking with clients.
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• Strong organization and ability to manage multiple accounts.
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• Experience working with AI tools such as ChatGPT and Claude to better understand campaigns and results is highly desirable
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• Digital marketing agency experience is preferred.
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We’re looking for someone who can answer: “What’s happening, why is it happening, and what should we do next?” and communicate that clearly to the client.