Customer Success Lead

Customer Success Lead

We're looking for a Customer Success Lead to help make our customers successful and build the foundation of Corridor's Customer Success function.

You'll own relationships with a portfolio of customers while working closely with our Head of Customer Success, Sales, and Product to develop the playbooks, processes, and customer experience that will scale as we grow. This is a highly hands-on role for someone who enjoys working directly with customers while also helping build a function from the ground up.

What You'll Do

• Build trusted relationships with security, engineering, and technical leaders and become a strategic partner throughout the customer lifecycle.
• Lead onboarding, adoption, ongoing engagement, renewals, and expansion, ensuring customers consistently see value from Corridor.
• Monitor customer health, identify risks and opportunities early, and proactively drive successful outcomes.
• Turn customer feedback, usage patterns, and challenges into actionable insights for Product, Sales, and the broader team.
• Help turn successful customers into advocates, references, and expansion opportunities.
• Partner with the Head of Customer Success to build and improve the customer journey, playbooks, processes, and operating rhythm.
• Test what works, document it, and help make it repeatable as the function scales.

Who You Are

• You're a high-ownership customer operator who combines strong relationship skills with commercial and technical curiosity.
• You have experience managing B2B customers and driving adoption, retention, and expansion, ideally in a technical product environment.
• You're comfortable working with security, engineering, infrastructure, or other technical teams and can quickly learn complex products.
• You're proactive and commercially minded, spotting risks and opportunities before they become problems.
• You're highly organized and comfortable operating without a fully established playbook.
• You're an excellent communicator who can build trust from individual contributors through executive stakeholders.
• You enjoy moving quickly, taking ownership, and helping build something from the ground up.

Qualifications

• 48+ years in Customer Success, Account Management, Solutions, or another customer-facing role
• Experience managing B2B customers through onboarding, adoption, renewal, and expansion
• Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
• Strong track record of building customer relationships and driving measurable outcomes
• Comfortable working in an early-stage environment and helping build processes from scratch

Equal Opportunity

Corridor is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.

We're looking for someone open to working in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).