Administrative Assistant

The Resort at Glade Springs

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

About the Role

The Administrative Assistant plays a crucial role in ensuring the smooth and efficient operation of the office by providing comprehensive administrative support to management and staff. The role requires maintaining accurate records and managing multi-line phone systems to facilitate effective communication within and outside the organization. The Administrative Assistant acts as a key point of contact, supporting various departments by performing general clerical duties and managing office supplies and documentation. Ultimately, this position contributes to the overall productivity and organization of the workplace by anticipating needs and proactively addressing administrative challenges.

Minimum Qualifications

• High school diploma or equivalent required; Associate's degree or higher preferred.
• Proven experience in an administrative or office support role, demonstrating proficiency in calendar management and travel coordination.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with multi-line phone systems.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience working in a fast-paced corporate or professional environment.
• Familiarity with records management systems and office management software.
• Ability to handle confidential information with discretion and professionalism.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Additional language skills or experience supporting senior executives.

Responsibilities

• Manage and maintain executive and team calendars, scheduling appointments and coordinating meetings to ensure optimal time management.
• Arrange domestic and international travel plans, including booking flights, accommodations, and transportation, while preparing detailed itineraries.
• Operate multi-line phone systems to direct calls, take messages, and provide information to internal and external stakeholders.
• Perform general clerical duties such as filing, data entry, preparing correspondence, and maintaining organized records and documentation.
• Coordinate office activities and meetings, including preparing agendas, taking minutes, and ensuring all necessary materials are available.

Skills

General clerical skills and records management are used daily to keep the office organized and ensure that important documents are accessible and up to date. Answering calls, preparing transponders and gate passes, strong interpersonal skills and the ability to multitask effectively under pressure. Preferred skills like discretion, problem-solving, and familiarity with office software enhance the ability to support executives and teams more efficiently, contributing to a well-coordinated and productive work environment.