Partner Technology Solutions Engineer

The Team We are the company’s in-house product experts. The Technical Solutions team enables the company’s worldwide growth by educating potential partners and ensuring that our integration ecosystem is high‑performing, secure, and valuable. Partner Technology Solutions Engineers (TSEs) are the technical bridge between the company and our third‑party developer community. We act as consultants, helping partners build world‑class monitoring solutions on the Integration Developer Platform (IDP) . The Opportunity the company is looking for a Partner Technology Solutions Engineer to join our fast‑paced team. You will be the primary technical contact for our partners, guiding them through the entire integration lifecycle—from initial architectural design to final publication on the company Marketplace. This is a unique role that combines deep technical troubleshooting with high‑level consulting and platform advocacy. You will work directly with external developers and see your contributions immediately reflected in the company ecosystem. You Will Act as the technical lead for partners, advising on OAuth flows, log pipelines, OpenTelemetry, and agent‑based vs. API‑based configurations Perform architectural assessments and deep‑dive code reviews for partner integrations in the integrations‑extras and marketplace repositories, ensuring they meet our Quality Rubric Solve complex technical challenges for partners via Zendesk, Slack, and dedicated technical consultations Identify friction points in our Integration Developer Platform (IDP) and partner with our internal Product and Engineering teams to build a better developer experience Maintain public‑facing developer documentation and internal tracking systems (JIRA) to ensure transparency and scale You Are A technical expert with 3+ years of experience in a technical role (Support Engineering, Solutions Architecture, or Software Development) Proficient in at least one language (Python or Go preferred) An observability enthusiast who understands monitoring fundamentals (Metrics, Logs, Traces) and modern standards like OpenTelemetry A natural consultant with the ability to explain complex technical concepts to developers of varying skill levels A tinkerer who is comfortable working with APIs, Linux environments, and cloud infrastructure Someone who thrives in a hybrid work environment and values pragmatism, honesty, and simplicity Bonus Demonstrated ability to use AI coding tools in day‑to‑day workflows and validate, critique, and refine AI-generated output. You’re motivated to push the boundaries of how AI can improve software engineering best practices and contribute to building AI‑enabled products. Why You Should Apply Generous and professional development and equipment budget Best‑in‑class, high‑growth technical culture Impactful role at the center of the company’s growth Inclusive workplace that values diverse backgrounds and experiences the company offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, the company offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at the company is: 144,000—180,000 USD Equal Opportunity at the company the company is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. #LI‑Hybrid #J-18808-Ljbffr