Account Director

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location : Onsite position in Egg Harbor Township, NJ. What this job involves The Account Director serves as the strategic leader and primary point of contact for a client account, overseeing all aspects of facilities management service delivery. This senior leadership role drives operational excellence, financial performance, and client satisfaction while managing a diverse team of facilities professionals. You will coordinate across all service lines, maintain strong client relationships at executive levels, and position JLL as a trusted strategic partner. The role balances big‑picture strategic thinking with hands‑on operational oversight to deliver exceptional value and continuous improvement across the portfolio. What your day‑to‑day will look like Lead strategic planning sessions with client leadership to align facilities operations with organizational goals and develop long‑term facility roadmaps Oversee financial performance including budget management, forecasting, and P&L responsibility while identifying cost optimization opportunities Direct and mentor the facilities management team including operations managers, project managers, and specialized service leads to ensure cohesive service delivery Conduct regular client meetings and executive briefings to review performance metrics, address concerns, and present strategic recommendations Manage contract compliance, scope changes, and service level agreements while identifying opportunities for service expansion and value enhancement Coordinate crisis response and business continuity efforts, ensuring rapid resolution of critical facilities issues Drive operational improvements through data analysis, performance benchmarking, and implementation of best practices across the account Minimum Requirements BS degree and minimum 7 years of facilities management experience in a facility comparable in size and scope OR minimum 10 years of direct experience in facilities management with a minimum 5 years as a facilities manager in a similar sized facility. Must possess current and active certification in Facility Management from an industry‑recognized institution or accredited school/program. Must have minimum of 3 years of experience with an automated facility maintenance management system. Experience must include managing a complex 24/7 operation, encompassing multiple trades and utilities with a diverse workforce. Estimated compensation for this position: 180,000.00 - 200,000.00 USD per year Personalized benefits that support personal well‑being and growth 401(k) plan with matching company contributions Comprehensive medical, dental & vision care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Jones Lang LaSalle is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities. For additional information, please visit our career site pages. #J-18808-Ljbffr