Administrative Patient Coordinator

Administrative Patient Coordinator

Newport Coast, CA $46,009 - $49,099 a year

Full Time

Position Overview

This role involves accurately registering patients and providing exceptional customer service while acting as a liaison for physician teams. The coordinator will collaborate with patients, clinical staff, and business offices to prepare patients for their physician, MRI, or physical therapy appointments. Responsibilities include contacting patients by phone, submitting authorizations, and entering demographic, insurance, and financial information into the practice management system. Ensuring patient access to the portal and managing forms prior to visits are also key duties.

Key Responsibilities

• Maintain a safe and clean work environment, adhering to safety and infection control standards.
• Registration: Accurately enter and verify patient demographic data; verify insurance eligibility, co-pays, deductibles, and out-of-network benefits; send new patient packets via mail when needed; prepare physical charts and forms for appointments; coordinate scheduling with medical assistants; provide appointment information and directions; communicate warmly and clearly with patients.
• Referrals: Submit treatment referrals through online portals, fax, or phone; track and document referral requests daily; coordinate appointments with outside specialists; ensure referral documentation is properly scanned into health records; notify patients of referral status; verify and attach authorizations for insurance; respond promptly to inquiries from providers, patients, and insurers; manage follow-up visits, procedures, and specialty referrals.
• Cross-Functional Support: Collaborate with front desk and operators; provide coverage during high volume or absences; assist patients with form completion as needed.
• Practice Compliance: Protect patient confidentiality; ensure HIPAA Notice of Privacy Practices is displayed and distributed; comply with all medical practice regulations including HIPAA and OSHA; perform additional duties as assigned.

Qualifications

• At least one year of healthcare experience.
• Strong leadership, teamwork, and cooperation skills.
• High ethical standards and professional integrity.
• Effective communication skills, both oral and written, with persuasive ability.

Education

• High school diploma or GED required.

Successful candidates must pass a physical evaluation, drug screening, and background checks prior to employment.

This position serves patients in a regional healthcare setting within the Pacific Northwest, supporting a diverse community with compassionate and efficient care coordination.