Market Operations Manager

Role Description

The Market Operations Manager (P4) is an individual contributor responsible for supporting the execution of market priorities across assigned markets within a client relationship. Working under the direction of Market Operations Directors and Senior Directors, this role develops foundational market operations knowledge, maintains accurate market information, coordinates cross-functional follow-up, and ensures workstreams stay on track. The ideal candidate is detail-oriented, highly organized, and eager to build expertise in market performance, client operations, and stakeholder coordination.

Primary Responsibilities

• Market Operations Support:
  • Develop working knowledge of assigned markets, client priorities, operational workflows, and key stakeholders.
  • Maintain accurate market information, track action items, prepare materials, and identify basic operational needs or gaps.
• Performance Tracking:
  • Maintain accurate inputs and track assigned metrics, action items, and reporting needs.
  • Identify basic trends, gaps, or data questions and prepare clear updates for internal stakeholders.
• Execution and Follow-Through:
  • Manage assigned tasks, meeting follow-ups, documentation, and project details with accuracy and timeliness.
  • Keep stakeholders informed, track open items, follow through on commitments, and escalate delays or barriers early to Directors/Senior Directors.
• Cross-Functional Coordination:
  • Work effectively with Growth, Clinical Operations, Data/Analytics, Finance, and other partners to gather information, coordinate next steps, and support market needs.
• Communication and Stakeholder Support:
  • Prepare clear updates, meeting notes, and follow-up communications.
  • Demonstrate responsiveness, professionalism, and sound judgment when interacting with internal partners and selected client/market contacts.
• Process Improvement:
  • Identify recurring process gaps, handoff issues, or inefficiencies in assigned work.
  • Suggest practical improvements, support documentation of updated workflows, and help maintain accurate information in CRM or market tracking tools.
• Client Relationship Support:
  • Support relationship management through preparation, follow-up, responsiveness, and accurate information sharing.
  • Build credibility with internal partners and selected client/market contacts.
• Market and Client Strategy Execution:
  • Understand market priorities and support execution of plans created by Directors/Senior Directors.
  • Help translate strategy into tasks, timelines, and stakeholder follow-up.
• Risk Identification and Escalation:
  • Identify potential issues early, gather relevant context, and escalate appropriately.
  • Communicate risks clearly, track follow-up, and support resolution by ensuring the right information reaches the right stakeholders.
• Insights Capture:
  • Capture market feedback, client questions, operational pain points, and emerging themes.
  • Share insights with appropriate internal partners to support continuous improvement.
• Other duties as assigned

Qualifications

• 5 - 7 years of experience in market operations, client operations, account management, healthcare operations, or a related field.
• Demonstrated ability to manage multiple workstreams, track deliverables, and follow through on commitments in a fast-paced environment.
• Strong organizational skills with high attention to detail and accuracy.
• Experience working cross-functionally with internal stakeholders across multiple teams or functions.
• Clear written and verbal communication skills; ability to prepare meeting notes, status updates, and follow-up communications for internal audiences.
• Familiarity with CRM tools, project tracking software, or operational workflows preferred.
• Experience in healthcare, managed care, or a value-based care setting is a plus.
• Ability and willingness to travel up to 10% as needed for onsite meetings, team collaboration, and company events.

Skills

• Market operations and client coordination
• Performance tracking and data fluency
• Cross-functional collaboration and stakeholder communication
• Organized project and task management
• Process documentation and continuous improvement
• CRM and operational tooling (e.g., Salesforce, project management platforms)
• Written and verbal communication
• Risk identification and escalation judgment

Benefits

• Meaningful Work: We are dedicated to our mission and deeply value our patients and each other. Each day offers the opportunity to make a positive impact.
• Work Environment: We operate as a remote-first company with options for a hybrid work model in Nashville.
• Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge.
• Family First: We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy. We love talking about our family and pets!
• Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources, and an employer HSA contribution.
• Fair Compensation: We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching.
• Community: We foster an inclusive environment where you can rely on your teammates, share honest feedback, and feel comfortable being your authentic self at work each day.