Strategic Sales Director, Agentforce Operations

Strategic Sales Director, Agentforce Operations

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword – it’s a way of life. The world of work is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce.com is seeking talented, energetic, quota‑carrying sales professionals to help drive the growth of Agentforce Operations. The Strategic Sales Director, Agentforce Operations role focuses on selling our cutting‑edge products that automate complex operational workflows and deliver trusted, human‑like reasoning at scale.

As a key senior sales leader, you’ll formulate and execute a scalable sales strategy within a designated vertical, driving growth by penetrating our existing Salesforce customer base and attracting new customers. You’ll help organizations radically scale their operational capacity, reduce manual bottlenecks, and maximize ROI by deploying autonomous agents that seamlessly connect data, actions, and humans across the enterprise.

This role sits within the Agentforce Operations organization, contributing to Salesforce’s growth in a fast‑paced, collaborative, and innovative atmosphere that fosters product incubation while being a valued member of the Ohana.

Your Role

You will work with customers to demonstrate the value of Salesforce’s Agentforce Operations product, which unifies business logic, CRM data, and autonomous AI actions into a secure, scalable ecosystem. You’ll guide customers to the right solutions that transform front‑ and back‑office operations, streamline complex multi‑step processes, and establish the next generation of digital‑first operational efficiency.

You’ll Be Responsible For

• Prospecting, pipeline generation, and revenue attainment for the Agentforce Operations product suite.
• Navigating medium to long sales cycles for strategic, high‑value AI transformation deals.
• Ensuring customer satisfaction and successful deployment models for early adopters and expansion customers.

Your Responsibilities

• Develop strong internal and customer relationships to create win‑win AI adoption opportunities.
• Clearly communicate the value of Agentforce Operations to business leaders.
• Drive revenue growth by closing new business and expanding existing accounts within your vertical.
• Develop and execute sales campaigns targeting operational transformation, digital labor strategies, and AI automation.
• Generate and qualify leads, manage a robust pipeline, and assist core Account Executives in closing strategic enterprise AI deals.
• Engage with stakeholders across Operations, IT, Customer Experience, and C‑suite leadership to understand business challenges and develop tailored, outcome‑based AI solutions.
• Maintain accurate sales forecasting and CRM updates.
• Collaborate with solution engineers, AI specialists, marketing, and customer success teams to provide a seamless end‑to‑end client experience.

Your Qualifications

• Deep industry expertise and experience within one of the following industries: Automobile, Healthcare/Life Sciences, Financial Services, Energy, Consumer Goods, or Technology.
• 8+ years of quota‑carrying enterprise software or technology sales experience, ideally in SaaS, Conversational AI, RPA/Automation, Business Process Automation (BPA), or Cloud Enterprise Solutions.
• Deep industry experience in either Auto, Healthcare, Financial Services, Energy, Consumer Goods, or Technology.
• Excellent presentation skills, especially for a C‑suite audience.
• Experience in selling with AEs across the Salesforce ecosystem to generate new logos and expand existing Salesforce footprint.
• Proven experience in solution selling, value‑based selling, and demonstrating AI/automation ROI to multiple stakeholders.
• Strong knowledge of AI technologies, LLMs, autonomous agent architectures, and data orchestration platforms (e.g., Salesforce Data Cloud, MuleSoft).
• Familiarity with enterprise operational workflows, API ecosystems, and compliance/security frameworks for AI is a plus.
• Bachelor’s degree strongly preferred.

Key Attributes We're Looking For

• Strong consultative selling skills with a track record of exceeding sales goals in emerging technology sectors.
• Proven ability to navigate complex, multi‑stakeholder sales processes involving both IT and business unit leaders.
• Competitive spirit, resourcefulness, and a passion for solving complex operational problems with AI.
• Business acumen to articulate the tangible ROI of shifting from manual workflows to autonomous digital workers.
• Skilled in objection handling (especially around AI trust, data security, and governance), negotiation, and closing high‑value deals.
• Ability to collaborate cross‑functionally and act as a trusted advisor on digital transformation.
• Knowledge of competitors in the AI agent, RPA, and automation space (e.g., Microsoft Copilot, UiPath, OpenAI enterprise solutions).

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Recruiting Process

Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt‑out options.

Equal Employment Opportunity

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating an inclusive workplace free from discrimination. Candidates will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.

Compensation

The typical base salary range for this position is $157,650 - $244,510 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $173,460 - $269,080 per year. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits. Certain roles may be eligible for incentive compensation, equity, and other benefits. Salesforce offers a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.