Outreach Counselor

Description Location: Hybrid - Field Based (Based on Hiring County) Employment Type: Full-Time Compensation: $23-$25 per hour About Pacific Health Group At Pacific Health Group, we care deeply about the people and communities we serve. We meet individuals with kindness, respect, and understanding—listening first, honoring each person’s journey, and offering support without judgment. Through compassionate, person-centered healthcare, behavioral health services, and social supports, we walk alongside people as they work toward healing, stability, and a healthier, more hopeful life. Our Core Values Speak with integrity—clear, respectful, and honest in every interaction. Embrace innovation, trying new ideas, learning fast, and improving care. Own our roles, staying accountable for outcomes and documenting accurately. Build genuine connections with members, families, and teammates through empathy and cultural sensitivity. Lead with trust by being consistent, transparent, and following through. Celebrate wins together, recognizing individual and team achievements. Collaborate with purpose, partnering across departments and with community providers to solve problems. Ask for support and offer support, because thriving together is how we serve our members best Overview Our Street Outreach Advisors work directly in the community to connect individuals with the care and support services that improve health and stability. Through in-person outreach and strong partnerships with community-based organizations, they help create reliable referral pathways across healthcare, behavioral health, housing, and other essential supports. This is a highly field-based role, with most time spent meeting partners, engaging individuals, and expanding access to services in high-need communities. Street Outreach Advisors play a hands‑on role in turning community connections into meaningful care access. Community Partnerships Identify and prioritize community-based organizations across more than 100 categories within assigned local markets. Build and maintain referral-generating partnerships that support access to Enhanced Care Management, Community Supports, Behavioral Health, Street Medicine, and Case Health Worker services. Take ownership of an outreach territory by developing and sustaining partner relationships that produce ongoing referrals. Field Outreach Spend the majority of the workweek in the field meeting with potential partners and engaging the community through in-person outreach. Identify individuals who may benefit from PHG services and facilitate warm referrals or enrollments through direct engagement. Balance relationship building with consistent follow-through to support steady referral activity. Coordination and Documentation Accurately document outreach activity, referrals, and partnerships in CRM tools. Coordinate with internal care teams to ensure referrals are tracked and closed-loop. Share observations and insights from the field to inform outreach strategy and improvement. Success Measures Consistent referral generation and growth within assigned territory. Strong and sustained community partnerships across priority service categories. Accurate and timely CRM documentation and referral tracking. Increased community awareness and engagement with PHG services. Positive collaboration and feedback from internal care teams and external partners. Requirements Experience in community outreach, public health, social services, healthcare navigation, or similar field-based work. Comfort working independently in a fast‑paced, community‑facing environment. Ability to manage outreach activity, relationships, and follow‑through across multiple partners. Strong organizational skills and comfort using mobile tools and CRM systems. Valid California Driver's License and active auto insurance meeting CA requirements Reliable personal vehicle for daily work use Successful completion of background check (including MVR)| Must be able to travel up to 60-70% within the county to conduct in person visits Must successfully complete a Testlify skills assessment Must have a reliable working laptop for the first 21 days of employment (personal equipment stipend) until company issues laptop is received Must have effective Time Management skills Must have internet speed of - 300+ mbps download and 25+mbps upload Must be proficient in technology, including documentation systems, case management platforms, and communication tools Benefits Time Off & Leave Paid Time Off Holidays Volunteer time Bereavement Health & Wellness Medical coverage FSAs or other wellness benefits Disability and EAP Financial & Professional 401(k) Stipends Professional Development Culture & Perks Employee discounts Team events Growth opportunities Equal Opportunity Employer Pacific Health Group is an Equal Opportunity Employer. We are committed to creating an inclusive and equitable workplace where all individuals are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity or gender expression, sexual orientation, national origin or ancestry, citizenship status, physical or mental disability, medical condition (including cancer and genetic characteristics), age (40 and over), marital status, military or veteran status, genetic information, or status as a victim of domestic violence, assault, or stalking. We value diversity in all forms and encourage individuals from historically underrepresented communities to apply. #J-18808-Ljbffr