Office Manager

Benefits: PTO and other great benefits Continuous clinical and business training 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Training & development Vision insurance Office Manager About Us HealthSource of Harper's Preserve is not just another chiropractic clinic. We create a personalized patient experience from the first phone call to every adjustment after. As our Office Manager, you are the operational backbone of the clinic: you keep the front office running smoothly, own the billing and insurance process end to end, and set the tone for a warm, professional patient experience. We are looking for an organized, detail-oriented, and personable leader who takes ownership, thrives in a fast-paced patient-focused clinic, and wants to grow with us. Responsibilities Oversee daily front-office operations and serve as the go-to problem solver for staff and patients Manage the full medical billing cycle: charge entry, claim submission, payment posting, denials and rejections, appeals, and patient statements Verify insurance benefits, obtain and track authorizations, and clearly explain coverage, copays, deductibles, and patient responsibility Monitor accounts receivable and follow up on aging claims and outstanding balances Collect patient payments, manage financial conversations, and set up care/payment plans Greet patients and manage check-ins with a warm, professional attitude Handle scheduling, patient onboarding, and appointment confirmations Manage incoming calls, emails, and clinic communications Enter and manage patient information in the HSWorx EMR system Assist with marketing events, screenings, and community outreach Maintain office organization, supplies, reporting, and general clinic support Required Qualifications Prior medical billing experience (claim submission, EOBs, denials/appeals, and A/R follow-up) Familiarity with billing and coding basics such as CPT and ICD-10 codes and superbills Outstanding customer service and communication skills Highly organized, detail-oriented, and reliable, with the ability to manage multiple priorities Comfortable owning financial transactions, collections, and scheduling Proficient with EMR/practice-management software (we use HSWorx; training provided on our system) Preferred Qualifications Insurance experience with strong command of industry nomenclature and vocabulary (for example: verification of benefits, in-network vs. out-of-network, coinsurance, allowable amounts, clearinghouses, ERA/EOB, prior authorization, timely filing) Chiropractic or physical medicine billing experience (visit limits, therapy and modality billing, medical-necessity documentation) Prior supervisory or office-management experience Bilingual (English/Spanish) strongly preferred Positive, professional, and team-oriented personality Work Schedule Monday to Thursday: 8:00 AM to 12:30 PM and 2:00 PM to 6:00 PM Friday: 8:00 AM to 12:30 PM Compensation & Benefits Competitive pay based on experience, plus performance bonuses Paid time off and holidays Career development and growth opportunities within HealthSource Positive, team-focused clinic culture HealthSource of Harper's Preserve is an equal opportunity employer.