Referral Coordinator

Referral Coordinator – Residential

The Referral Coordinator – Residential supports inpatient and residential treatment programs by coordinating referrals, prior authorizations (including medication and continued stay authorizations), utilization management activities, and care transitions across levels of care. This role supports individuals receiving behavioral health and substance use disorder services and works closely with treatment teams to ensure continuity of care.

Hooper Detox provides both 24/7 inpatient and outpatient withdrawal management and stabilization services for people seeking treatment for substance use disorders. Many of the staff at Hooper are in recovery themselves and have experienced the challenges that come with withdrawal and early stabilization. They serve as reminders that recovery is possible and often provide the first rays of hope for the long journey ahead.

Schedule: Monday - Friday, 7:30am - 4:00pm (Saturday & Sunday Off)

Location: Hooper Detox Center (1535 N Williams Ave. Portland, OR 97227)

Compensation: $25.05 - $33.24/hr

Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max $29.07/hr per our Union contract.

AFSCME Union This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Seniority Bid Window Opens: 8/04/26

Seniority Bid Window Closes: 8/12/26

Minimum Qualifications:

• High School Diploma or GED AND 1 year of experience in referrals or outreach in medical setting
• Must have current CPR certification prior to start.
• Must have current Adult First Aid Certification prior to start date.
• Bi-lingual speaker of Spanish preferred.
• Knowledge of substance use disorder treatment systems preferred.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Exemplary skills in Microsoft Office suite, including Excel, preferred.
• Ability to independently track information pursuant to individual clients and their navigation through the continuum of care.
• Must pass a pre-employment drug screen, TB Test, and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles and sexual orientations, and treat all individuals with respect and dignity.
• Sufficient manual dexterity and physical ability to perform duties.

Essential Duties and Responsibilities:

• Manage inpatient and outpatient referrals for services.
• Initiate prior authorizations for medication through insurance companies.
• Track and report data related to patient program admission, progress, discharge, transition and other criteria as needed.
• Coordinate Utilization Management activities.
• Support care team and clients by participating in triage and evaluation of client needs.
• Authorization for Care: Check benefits and collect and submit clinical information necessary to submit prior authorizations and continued stay authorizations for care.
• Care Coordination and Communication: Coordinate services with all members of the care team and the client's support network. Work collaboratively with pharmacies, insurance companies, medical providers, and behavioral health and primary care teams both internally within CCC and externally with community providers. Assist with patient care by problem-solving, eliminating unnecessary barriers to accessing services, scheduling appointments, and checking Pre-Manage.
• Documentation: Referral Specialists document Care Plans in EPIC for all patients.
• Work within scope of training and experience and seek consultation when appropriate.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Attend all mandatory CCC trainings in a timely manner.
• Perform other duties as assigned.

Skills and Abilities:

• Demonstrates basic knowledge and skills in engaging and supporting individuals and groups.
• Ability to work effectively with peers, individual clients and groups.
• Ability to work as a team member and to establish priorities.
• Ability to apply principles learned to new situations.
• Ability to learn new skills.
• Ability to track details.
• Ability and willingness to work within a team-based clinical system, including interacting with healthcare providers, mental health professionals, and addictions professionals.
• Ability to maintain a therapeutic, non-judgmental approach to working with patients with substance use disorders.
• Ability to tolerate and embrace ambiguity and frequent changes in processes.
• Possess knowledge of community and social service agencies.
• Basic knowledge of healthy behaviors and the health care systems.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability and willingness to work in an environment where people may be hostile.
• Ability to manage time and meet deadlines.
• Ability communicate effectively and courteously with the general public, patients, medical personnel, community agencies, and co-workers.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Up to 11 recognized Holidays and 2 personal holidays (dependent on work shift schedule).
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.