Quality Assurance / Training Administrative Assistant

Quality Assurance / Training Administrative Assistant –Ellicott City, MD 21042 Position Summary The Quality Assurance Administrative Assistant supports coordination, documentation, and tracking of staff training programs and QA activities to ensure compliance with organizational, state, and regulatory requirements. Responsibilities include managing training records and reporting in iCM and other systems, assisting with staff certification and onboarding, communicating with regulatory bodies (e.g., MBON, DDA, OHCQ), and maintaining accurate QA documentation. Position Responsibilities Coordinate, administer, and document all required staff training and certification activities in compliance with organizational and regulatory standards. Maintain accurate training records across iCM and other required systems, including data entry, updates, reporting, and preparation of sign‑in sheets and training documentation. Manage communication and compliance with regulatory bodies, including DHCA and MBON, related to training requirements, certifications, exam results, and reportable incidents. Track and report medication errors per organizational policy and regulatory requirements, ensuring timely documentation in iCM and other tracking systems. Maintain organized paper and electronic files for training, personnel records, and QA documentation. Prepare, update, and deliver training programs, including development of instructional materials and facilitation of classes such as Abuse Prevention, Mandt, CPR/First Aid, and Choking & Dysphagia. Obtain and maintain required instructor certifications and deliver both classroom and on‑site training sessions. Evaluate training effectiveness by grading exams, documenting outcomes, and providing follow‑up instruction or support to staff as needed. Maintain the training environment, including inventory, ordering, and organization of supplies, equipment, and training materials. Generate and distribute training and compliance reports to leadership and relevant staff. Coordinate QA‑related administrative functions, including scheduling monitoring activities, communicating with staff and volunteers, recording committee minutes, and compiling data for QA and incident reports. Support continuous quality improvement by assisting with data collection, documentation, and reporting for QA initiatives. Communicate training compliance issues, performance concerns, and regulatory updates to leadership in a timely manner. Participate in departmental and organizational meetings, including QA and Human Rights committees, as required. Demonstrate and support the organization’s mission, values, and team‑based approach in all interactions. Qualifications Strong organizational and administrative skills with attention to detail. Excellent verbal and written communication skills. Effective presentation and facilitation skills. Ability to manage multiple systems and databases accurately. Ability to work independently and collaboratively with staff at all levels. Ability to design, deliver, and evaluate training content. Preferred Qualifications Associate’s or Bachelor’s degree in education, human services, training, or a related field preferred. Experience in staff training, workforce development, or compliance‑based instruction preferred. Experience working with regulatory bodies such as MBON, DDA, OHCQ, or Nursing Agencies strongly preferred. Licensure & Screening Requirements Reliable transportation required. Successful completion of all required background checks, reference checks, and pre‑employment screenings required. Work Environment Combination of office, community‑based work, and remote work. Occasional evening and weekend work required for community events and volunteer activities. Physical & Mental Demands Physical: sit, stand, walk, bend, reach, and travel throughout the community; operate computers, phones, and office equipment; lift and carry up to 50 pounds; communicate effectively in person, electronically, and by telephone. Mental: use written and oral communication skills; read and interpret data and documents; analyze and solve non‑routine and complex problems; use math and reasoning; observe and interpret situations; learn and apply new information; perform highly detailed work on multiple concurrent tasks; work under intensive deadlines with frequent interruptions; interact with community stakeholders. Work Schedule Full‑time, 40 hours per week. Typical schedule: Monday‑Friday, 8:30am–4:30pm with some flexibility for occasional meetings or calls outside regular office hours. Equal Employment Opportunity The Arc of Howard County is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. E‑Verify The Arc of Howard County uses E‑Verify to confirm the employment eligibility of all newly hired employees. Disclaimer This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The Arc reserves the right to revise the position and assign additional responsibilities as needed. Nothing in this document constitutes a contract of employment. #J-18808-Ljbffr The Arc of Howard County