Client Project Manager

Role Description

Reporting to the Manager, Client Project Management, the Client Project Manager is responsible for supporting all the strategic and day-to-day activities related to Irix. This pivotal role directly supports the product implementation process. As part of the Project Management team, this new hire will collaborate with all internal departments (sales, account management, product, pharmacy, operations, analytics, IT) and will also have direct interaction and communication with clients throughout the Irix product implementation process.

What you will be doing

• Manage several concurrent projects of varying complexity
• Independently lead client implementations and studies of Irix, taking on projects and tasks as needed
• Serve as a liaison between technical and non-technical departments to ensure all targets and requirements are met
• Become a subject matter expert in our process and communicate effectively with clients on technical subjects
• Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications
• Maintain open communication with clients and internal teams
• Proactively address customer issues, and “own” the resolution
• Develop detailed project plans and timelines
• Coordinate resources
• Schedule and facilitate meetings and presentations, balancing multiple internal and external calendars
• Conduct product demonstrations
• Respond to client inquiries via phone and email
• Manage all internal and external project-related documentation with the utmost accuracy
• Dedicate the time needed to answer client needs, including odd hours when necessary
• Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, and continually improving

Qualifications

• Completed Bachelor’s degree in any field
• 4 - 10 years of professional experience in Project Management
• PMP certification
• Proven track record of managing projects and success in building customer relationships
• Familiarity with Excel: pivot tables, complex formulas, importing/exporting data from various sources, sorting/filtering, etc.
• Generative AI experience to increase efficiency (e.g. Copilot, Gemini, ChatGPT, Claude)
• Use generative AI or other technology to improve operations processes – complete work and simultaneously improve the processes and create or update documentation as needed
• Proficient in MS Outlook, Word, and PowerPoint

What you bring to the table

• Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, at all organizational levels, and via all mediums (phone, email, Teams, etc.)
• Change management: embraces change as an opportunity for continuous learning and a catalyst for driving team progress
• Leading others: coach, mentor, and motivate others to meet the organization’s goals; provide an inclusive and positive team environment that fosters positive and constructive feedback, recognition, leadership, and personal and professional development
• Analytical thinking: ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
• Attention to detail: verify important details, ensure there are no surprises or gaps in needed information
• Creativity: generate new approaches to problems or innovations to established approaches; think and look outside the box
• Problem solving and adaptability: exhibit a resilient, solution-driven mindset with the conviction to take on challenges of any size, move quickly from problem to action, and adapt effectively as priorities evolve
• Data analysis: analyze data to draw conclusions and identify cause-and-effect relationships to support leadership decisions and recommend a course of action or solve organizational issues
• Initiative: identify a problem, obstacle, or opportunity and take appropriate action to address current or future problems or opportunities; begin and follow through with a plan or task
• Technical knowledge: Independently troubleshoot complex issues using product knowledge, available resources, and tools
• Customer centricity: Identify and address customer needs, using problem-solving skills to find effective solutions and deliver value

Wish list

• Relevant continued education and/or advanced degree(s)
• Experience with Jira and Confluence
• Experience in software-as-a-service, actuarial science, and/or insurance underwriting industry

Location

The expected application deadline for this job is September 30, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events up to 20%.

Compensation

The overall salary range for this role is $59,200 - $131,905. For candidates residing in:

• Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York City, Pennsylvania, Virginia, Washington, or the District of Columbia:
• $68,080 - $109,020 if overall experience is less than 5 years;
• $82,455 - $131,905 for experience greater than 5 years.
• All other states:
• $59,200 - $94,800 if overall experience is less than 5 years;
• $71,700 - $114,700 for experience greater than 5 years.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.