Senior Client Delivery Project Manager

Role Description

The Senior Client Delivery Project Manager establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test and implement projects. Incumbent will assume leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

• Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives.
• Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors.
• Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule.
• Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule.
• Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.
• Maintains project documentation; ensures project documents are complete, current, and appropriately stored.
• Prepares and distributes project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks.
• Ensures various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control.
• Develops highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.
• Acts as the primary liaison and manages expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live.
• Assumes responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders.
• Troubleshoots project issues and escalates them to upper management if necessary.
• Leads lesson learned exercises and participates in root cause analysis discussions.
• Ensures that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.
• Collaborates effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met.
• Facilitates project meetings including project kick off and specification meetings.
• Works in a consultative role with senior client management including CEO and project teams to ensure business requirements are met.
• Travels to client locations to meet and discuss specifications, business objectives, and project options; facilitates meeting with key client personnel including IT for network connectivity and file mapping.
• Serves as mentor for other Operational Services staff related to project management methodologies and best practices.
• Maintains interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects.
• Maintains thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• PMP certification preferred.
• 7 years of project management experience required.
• 5 years in a client facing role required.
• 5 years in the financial services industry with card processing and payment solutions preferred.
• Large-scale conversion project leadership and card processing experience preferred.
• Client facing project leadership and card processing experience preferred.

Benefits

• Competitive wages.
• Medical with telemedicine.
• Dental and Vision.
• Basic and Optional Life Insurance.
• Paid Time Off (PTO).
• Maternity, Parental, Family Care.
• Community Volunteer Time Off.
• 12 Paid Holidays.
• Company Paid Disability Insurance.
• 401k (with employer match).
• Health Savings Accounts (HSA) with company provided contributions.
• Flexible Spending Accounts (FSA).
• Supplemental Insurance.
• Mental Health and Well-being: Employee Assistance Program (EAP).
• Tuition Reimbursement.
• Wellness program.
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.