Medical Office Manager

Job Description

Job Description

Come Join an Upbeat, Fast-Paced Team!

Urology Associates (UA) in Nashville, TN, is seeking a self-motivated, positive, friendly face to join our Team as an Office Manager!! Candidates should have prior experience running a medical office, with priority given to those with clinical/nursing experience. We are a large, busy urology practice with several locations, and this management position oversees multiple office locations. You would directly manage the office staff including the Front Office Coordinators, Clinical Assistants, Care Coordinators/Surgery Schedulers, and other team members. Additionally, you collaboratively work with your Physicians and Mid-Level Providers to ensure their clinics run smoothly.

A successful Office manager should have experience with staff leadership, dispute resolution, customer service, medical office policies and procedures, end of month procedures, inventory, insurance benefits, insurance precertifications, predeterminations and appeals, and scheduling. We need "can do" people who will jump in and help out, no matter the task, to make sure our patients are well cared for and our team has what it needs to be success! Interested? We would love to hear from you, as we are hiring quickly for this position. Best of luck in your job search!!

UA also offers a fantastic Benefits Package:

• Company Paid Holidays (Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas Eve, Christmas Day & New Year's Day)
• Vacation and Sick Time, Plus 2 Personal Days a Year
• Medical and Vision Insurance
• Dental Insurance
• Basic Life Insurance (Company Paid!)
• Long-Term Disability Insurance (Company Paid!)
• Optional Short-Term Disability
• Optional Additional Life Insurance for Employee and/or Family Members
• Health Savings Account options, including Employer Contributions!!
• 8% Profit Sharing Contribution to your Retirement Account (Company Paid!)
• Employer Match for Retiring Savings! (We'll match 3.2% if you put in 4%.)
• Employee Assistance Program with Mental Health Benefits through The Hartford (Company Paid!)
• Lots More Benefits such as:
  • International Travel Insurance through The Hartford
  • Gym Membership Discount through BCBS of TN
  • Discount on Verizon phone coverage, simply for working here!
  • Massage Membership Discount through BCBS of TN
  • Access to PhysicianNow--a TeleHealth healthcare service through BCBS of TN
  • Tuition Discounts through BCBS of TN

Job Responsibilities:

• Maintains a positive and collaborative work environment for all employees.
• Directly manages clinical and non-clinical staff on a daily basis.
• Approves time-off requests and timecards.
• Performs annual evaluations for all staff members, giving constructive feedback for improvements.
• Ensures organizational policies and procedures are being followed by your team.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Monitors work status and progress.
• Identifies, analyzes and resolves work problems.
• Assists in the recruiting, hiring and development of new staff members.
• Ensures office supply inventory is current, mail is opened and processed, and offices are opened and closed according to procedures.
• Assists patients with billing disputes, staffing complaints, and any other needs.
• Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
• Ensures that requests for information are handled promptly and effectively.
• Works with other administrative and leadership staff to ensure efforts are coordinated and high quality patient care is provided.
• Participates in professional development activities.
• Maintains strictest confidentiality.
• Completes hospital billing on a weekly basis.
• Obtains medical insurance benefits and authorizations as requires.
• Audits staff work on a regular basis.
• Works the Hold Report to ensure insurance claims are submitted in a timely fashion.
• Schedules staff meetings and appointments on a monthly basis.
• Maintains the office condition and arranges necessary repairs to equipment.
• Serves as back-up phone call for nighttime and weekend emergency calls from the hospital if the physician on call cannot be reached.
• Fills in for any positions at your offices that are short-handed.

Skills

• REQUIRED: Minimum of 1 year of medical office management experience.
• Strong experience with insurance billing/benefits.
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Hands on experience with office machines (e.g. fax machines and printers)
• Familiarity with EHR systems. (We use AllScripts EHR and PM.)
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills in a fast-paced environment.
• A creative mind with an ability to suggest improvements.
• High School degree.
• Preference given to applicants with clinical experience.