Administrative Office Manager

Job Description

Job Description

Office Manager

MCS Garage Door Service Co. is looking for a dependable, organized, and customer-focused Office Manager to oversee the day-to-day operations of our busy garage door service office.

We are a growing residential and commercial garage door company serving the Greater Philadelphia area. This is an important position within our company. We need someone who can take ownership of the office, keep our technicians organized, communicate professionally with customers, and make sure nothing falls through the cracks.

Responsibilities

• Answer incoming customer calls promptly and professionally
• Schedule residential and commercial service appointments
• Dispatch and coordinate technicians throughout the day
• Monitor the daily schedule and make adjustments when necessary
• Follow up on missed calls, voicemails, estimates, and customer inquiries
• Communicate appointment updates and technician arrival information to customers
• Create and maintain accurate customer and job information in our system
• Assist with invoicing, payments, accounts receivable, and customer balances
• Follow up with customers on outstanding estimates and service opportunities
• Coordinate with technicians, sales staff, management, vendors, and customers
• Maintain organized office records and paperwork
• Help resolve customer service issues professionally
• Track open jobs and make sure work is completed, invoiced, and followed through
• Assist management with reports and other administrative responsibilities
• Identify problems before they become bigger problems and communicate them to management

What We're Looking For

The right person is someone who is comfortable working in a busy service-business environment and doesn't need to be constantly reminded what needs to be done.

You should be:

• Dependable and punctual
• Highly organized
• Comfortable handling a busy phone
• Able to multitask without losing track of details
• Friendly and confident when speaking with customers
• Comfortable holding technicians and coworkers accountable for information you need
• Able to stay calm when schedules change or problems arise
• Comfortable with computers, email, scheduling software, and basic office programs
• Willing to learn our business and take ownership of the position
• Able to communicate openly with ownership and management

Previous experience in garage doors, HVAC, plumbing, electrical, construction, home services, dispatching, or another service-based business is a major plus, but garage door experience is not required.

What Success Looks Like

Success in this position means:

• Calls don't go unanswered
• Customers receive timely communication
• Technicians know where they need to be
• The schedule stays organized
• Estimates and opportunities receive follow-up
• Invoices and outstanding balances don't get forgotten
• Management can trust that the office is being handled

We're not looking for someone to simply sit at a desk and answer the phone. We're looking for someone who wants to run the office side of the operation and become an important part of our company.

About MCS Garage Door Service Co.

MCS Garage Door Service Co. provides residential and commercial garage door repair, installation, maintenance, and replacement services throughout the Greater Philadelphia area. We are a locally owned company focused on quality workmanship, strong customer service, and continued growth.

Job Type: Full-time
Schedule: Monday–Friday
Location: In-person

Compensation will be based on experience.

If you're organized, dependable, comfortable taking responsibility, and enjoy keeping a busy operation running smoothly, we'd like to hear from you.