Customer Success & Account Manager - Southern Europe

About the role

This is a builder’s role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue.

You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile , and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell . Success here means driving real revenue retention and growth for your book of business.

What this looks like day to day

You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents . You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving.

You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion . You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Requirements

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region
• Proven experience of owning and managing a defined Book of Business
• Fluent in Spanish and/or Italian (preference for both), and English
• Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances
• Familiarity and experience with building and deploying AI agents
• Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes
• Familiarity and experience with API Integrations , and comfort and knowledge of navigating SDKs
• Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Self-motivated and able to work independently in a remote or distributed team environment

Location

This role is remote-first , so it can be executed from anywhere in Spain or Italy . If you prefer, you can work from our office in Madrid or fully remote in Italy.