Solution Architect

Role Description

Solutions Architect II's collaborate with customers to understand their business objectives, needs, and challenges. They provide guidance to the customers on solutions to reach their objectives, how to meet business needs, and overcome challenges with recommendations on resources necessary to achieve desired outcomes.

• Provide support, consulting, and accurate scopes of work which become sales proposals.
• Leverage a combination of industry expertise, product knowledge, and technical understanding of the client environment for a successful engagement.
• Consult and recommend appropriate resources/solutions/products for prospect and existing customers, internal or external.
• Diagnose complex customer environments to identify needs and provide accurate Statement of Work (SOW) and Bill of Materials (BOM) for customer proposals.
• Research, review, and answer Request for Proposal (RFP) questions, ensuring that the company’s business and offerings are fully and thoughtfully explained.
• Maintain expertise in past, existing, and emerging product/service offerings and understanding of client technology needs.
• Support internal teams with any questions or information they might need.
• Document and support sales opportunities with accurate scopes of work and bill of materials.
• Mentor Solutions Architect team members and serve as an escalation point for stakeholders as needed.
• Perform other duties as assigned.

Qualifications

• At least fifteen (15) years of relevant work experience.
• Education or relevant job knowledge equivalent to college or university undergraduate education.

Benefits

• Competitive salary.
• Eligibility for incentive awards based on both individual and business performance.
• Comprehensive range of benefits.

Company Description

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention, and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.