Executive Assistant, Head of Hospitality and Head of Merchandising, Planning & Operations, RL Home

Job Title

Essential Duties Responsibilities

Strategic Executive Partnership

Serve as a strategic thought partner to the Head of Global RL Home, enabling focus on highest impact priorities through forward looking planning, sequencing, and prioritization of time and resources. Maintain deep awareness of business priorities, key stakeholders, and cross functional dependencies to proactively flag risks, opportunities, and misalignments. Act with autonomy and discretion on behalf of the Head of Global RL Home, exercising judgment in decision making, communications, and problem resolution.

Advanced Calendar, Workflow & Information Management

Own complex, global calendar management with a strategic lens, balancing short term demands with long term business objectives and travel considerations. Proactively prepare leaders for meetings by ensuring agendas, materials, context, and follow ups are clear, timely, and aligned to outcomes. Establish and continuously improve systems for tracking milestones, deliverables, and key communications across the Home leadership ecosystem.

Communication, Materials & Executive Readiness

Prepare, edit, and elevate executive level materials including presentations, briefs, agendas, and internal communications, ensuring clarity, consistency, and executive presence. Synthesize information from multiple sources to support decision making and meeting readiness. Represent the Head of Global RL Home with professionalism and credibility to internal and external stakeholders.

Business Operations & Financial Oversight

Oversee and manage travel, expenses, and invoices with a high degree of accuracy, foresight, and fiscal responsibility; monitor trends and flag issues proactively. Provide occasional support for Home Leadership Team travel and logistics, ensuring seamless coordination across multiple leaders and priorities. Partner closely with Finance, HR, and Operations teams to ensure smooth execution of administrative and operational processes impacting the Home business. Identify opportunities to streamline workflows and improve efficiency across executive and team operations.

Leadership, Culture & Team Enablement

Serve as a cultural steward for the Global RL Home organization, supporting leadership driven initiatives, team engagement, development programming, and offsites. Act as an informal leader and mentor to other Executive Assistants and Business Support professionals, sharing best practices and providing guidance without formal people management responsibility. Work closely with other Home and Hospitality Executive Assistants to plan and execute team activities, while providing back up support during absences to ensure continuity. Coordinate onboarding and integration of new leaders or team members, ensuring a seamless and welcoming experience.

Special Projects & Problem Solving

Lead and support special projects requiring cross functional coordination, independent judgment, and comfort with ambiguity. Anticipate patterns, assess broader business implications, and propose solutions to non routine challenges.