Brand Operations Specialist

Role Description

The Brand Operations Specialist plays a critical role in keeping the Brand team organized, aligned, and operating at a high level. This position blends operations, coordination, and administrative support to ensure team priorities, timelines, and engagements run seamlessly across a global stakeholder group.

This is a high-impact role requiring sound judgment, discretion, and the ability to identify synergies across initiatives. You’ll serve as a central hub for coordination—helping the team stay focused, connected, and on track in a fast-paced, evolving environment.

Key Responsibilities

• Team Operations & Coordination
  • Serve as a central coordinator for Brand team operations, ensuring alignment across priorities, timelines, and deliverables.
  • Manage and coordinate complex calendars across multiple time zones.
  • Support prioritization and workflow tracking to keep initiatives moving forward.
  • Maintain organization of key documents, timelines, and team resources.
• Meetings, Planning & Engagement
  • Plan, organize, and execute complex meetings (including QBRs, leadership reviews, and team sessions).
  • Coordinate logistics including scheduling, agendas, materials, venues, and technology.
  • Provide day-of-meeting support and ensure seamless execution.
  • Facilitate coordination of forward-looking plans, including QBR follow-ups and cross-team action tracking.
  • Help drive team engagement by supporting offsites, team events, and recognition moments.
• AI Enablement & Operational Innovation
  • Facilitate and coordinate the development of a forward-looking plan to adopt and optimize AI across the Brand organization.
  • Partner with cross-functional stakeholders to identify opportunities for AI-driven efficiencies and enhanced workflows.
  • Track progress of AI-related initiatives and ensure alignment with broader brand priorities.
  • Support change management efforts by helping document processes, share best practices, and drive adoption.
• Administrative & Operational Support
  • Oversee procurement and scope of work (SOW) support across vendors.
  • Manage global travel arrangements and prepare detailed itineraries.
  • Handle expense reporting and monthly reconciliation of credit card statements.
  • Support budget tracking, timelines, and documentation.
  • Assist with onboarding coordination and team-wide processes.
• Cross-Functional Collaboration
  • Partner with internal stakeholders including Legal, HR, Finance, and leadership teams to support team and organizational goals.
  • Build strong relationships across all levels of the organization.
  • Identify opportunities for improved coordination and operational efficiency.

Qualifications

• Exceptional organizational and time management skills with strong attention to detail.
• Ability to prioritize and manage multiple assignments with minimal oversight.
• Strong judgment and ability to handle sensitive and confidential information with discretion.
• Excellent written and verbal communication skills.
• High level of professionalism and a customer-service mindset.
• Ability to remain calm, adaptable, and solutions-oriented in a fast-paced, ambiguous environment.
• Strong interpersonal skills with the ability to build trust and collaborate effectively.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
• Comfort with emerging technologies and interest in leveraging AI to improve workflows and team effectiveness.
• Ability to work both independently and as part of a team.

Requirements

• You thrive in high-stakes environments and take pride in delivering world-class execution.
• You anticipate needs, bring structure to complexity, and help the team stay focused on what matters most.
• You are proactive in identifying smarter ways of working—including the thoughtful adoption of AI.
• Your ability to keep the team organized, engaged, and aligned will directly impact the success of the Brand organization.

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work from home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption Assistance.
• Fertility treatments.