Accounts Receivable Collections

Accounts Receivable / Collections Specialist

Job Type: Temporary / Contract Location: Ramsey, New Jersey Pay Rate: $24.00 - $25.00 per hour

About the Opportunity

LHH is assisting our client in their search for a motivated and customer focused Accounts Receivable / Collections Specialist to join our team. This role is ideal for someone who is comfortable with heavy phone activity, enjoys working directly with customers, and can effectively balance collections responsibilities with administrative and reporting tasks.

The successful candidate will work closely with customers, sales representatives, and internal teams to resolve outstanding balances, address account issues, and help reduce aged receivables.

Key Responsibilities

• Handle a high volume of inbound customer calls, providing professional and timely assistance.
• Make outbound calls to customers regarding past due balances, account questions, credits, and tax documentation.
• Contact customers with past due balances who have not yet been contacted to help prevent accounts from moving to the pre collection list.
• Contact customers with tax balances and provide instructions or links for uploading resale certificates.
• Reach out to customers with older account credits to confirm they are still in business and coordinate appropriate resolution, including issuing refunds or working with the sales representative to apply the credit.
• Collaborate with the Accounts Receivable team to reduce the over 120 day aging bucket.
• Run Accounts Receivable reports and no sale account lists.
• Review and clean up account rating fields to ensure information is accurate and up to date.
• Release customer credit holds as appropriate.
• Monitor and respond to the shared Accounts Receivable inbox.
• Communicate regularly with the sales force and internal departments to resolve customer account issues.
• Assist with ad hoc Accounts Receivable and administrative projects as needed.

Required Qualifications

• Strong verbal and written communication skills with confidence communicating with customers by phone.
• Previous Accounts Receivable, collections, customer service, or credit experience preferred.
• Proficiency with Microsoft Excel.
• Strong organizational and time management skills.
• Ability to effectively multitask and prioritize competing responsibilities.
• Detail oriented with strong follow through.
• Proactive team player who is comfortable taking ownership of tasks.
• Professional and customer service focused approach.

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance.

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.