Inside Sales Development Representative

Inside Sales Development Representative

The Inside Sales Development Representative (ISDR) is responsible for qualified lead generation through prospecting, lead management and win-back efforts. The ISDR is responsible for penetrating incremental new top of funnel market opportunity targets. making outbound value-added contacts within the context of an established Contact Plan, as well as accepting inbound calls from prospects and leads. While all inbound and outbound contacts will be strategically focused on revenue growth, specific outbound call initiatives/campaigns may vary to include lead generation, account penetration, product penetration, introduction of new product/service offerings, relationship building and invitations to training events (webinars, tradeshows, etc).

Appropriately manages customer prospecting to connect directly with future and current customers. This position will focus on the target markets of prospects, as well as assigned and unassigned clients. The ISDR will be responsible for generating immediate, compelling customer interest, ensuring that the products or services offer sufficient value to generate a willingness to continue the sales dialogue. The ISDR should initiate exploratory discussions to schedule solid and specific follow-up sales calls to facilitate buying processes.

Primary Responsibilities:

• Averaging at least 60 calls per day, uncover and grow (Revenue, Margin, Adjacency penetration) a specific population of currently passively managed customers. Make contact with decision makers, influencers, and current buyers and end users to produce daily results by using sales methodologies to advance the sales process and generate confirmed lead appointments via phone. Serve as a timely point of contact to develop quick appropriate responses or correct support referrals to customers and ensure they continue to buy and increase their Annual spend with ODP Business Solutions.
• Build sales leads and opportunities by understanding the customer's business needs, market conditions, competition, and industry trends, while fostering relationships with Inside Sales to enhance account development efforts and ensure communication with the appropriate decision-makers within the organization to drive sales growth.
• Build relationships with Inside Sales to increase account development efforts. Ensures that they are communicating with the correct person / role in the organization to grow sales.
• Maintain and improve quality results by following company standards and guidelines (training) learn new innovative inside sales practices and tool stack and modern sales techniques to enhance efficiency and incremental new market revenue opportunity.

Education and Experience:

• Level of Formal Education: High School diploma or equivalent education preferred
• Area of Study: Sales / Business / Marketing
• Type of Experience: Inside or Outside Sales, preferably in B2B
• Technical Competencies & Information Systems:
• MS Office
• Aops
• Gmillennia
• Cognos
• Salesforce (SFDC)
• Skills & Abilities:
• Strong sales skills that include a thorough grasp of professional and consultative selling skills
• A demonstrated working understanding of the customer relationship process. In depth experience dealing with mid to senior level customers
• Strong team focus with a high level of initiative to achieve goals
• Proven negotiation skills
• PC knowledge with the aptitude to learn new technology-related tools
• Strong interpersonal skills with the ability to provide valuable coaching, feedback and mentorship
• Excellent verbal and written communication skills
• Strong business acumen
• Personal Attributes & Other/Preferred:
• Strong desire to learn, with a solid work ethic and demonstrated commitment
• Must demonstrate a questioning attitude when working with customers, with the ability to produce results
• Must be able to overcome objections in a calm and professional manner
• Independent and self-motivated
• This position will have regular contact with the ISO Leadership team, Human Resources, Sales Support, Training, and ISO sales management teams

About The ODP Corporation : The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC and ODP Business Solutions, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.