ServiceNow Developer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

**You are:  **

A passionate agile practitioner, with an unquenchable thirst for learning and improving how work gets done. You have a strong grasp of Lean and Agile principles, practices, and frameworks, but are ultimately pragmatic and measured in your application. You have extensive experience as a Scrum Master applying agility in more traditional, project-oriented environments. You thrive in a collaborative, creative and productive team environment where ideas are freely exchanged, and innovative concepts evolve into practical solutions.

The work:

• Help Agile Teams deliver successfully and meet contract obligations through the application of lean and agile values, principles and practices.

• The ability to creatively apply agile ways of working to project-oriented contracts

• Plan and facilitate agile events in a manner that provides value, and fosters engagement.

• Facilitate the creation and refinement of artifacts like Definitions of Ready and Definitions of Done.

• Make work visible, using charts, reports and other information radiators to communicate real-time status.

• Help teams identify, resolve, and escalate risks, and impediments.

• Coach agile teams on effective story definition, prioritization, and estimation practices.

• Charter new teams, fostering clarity around ways of working and agreements.

• Ensure Agile Teams have access to the tools, resources, and personnel they need to deliver.

• Foster a continuous improvement culture by facilitating assessments and providing data to aid in the identification of improvement goals.

• Design and facilitate agile training across a range of disciplines and frameworks.

• Work with project leadership to implement and continuously monitor delivery and contract related metrics.

• Coach personnel on effective Product Management practices.

• Work closely with engineering teams to identify opportunities to automate and improve the way the technical solution is tested, built, integrated and deployed.

Here’s what you need:

• Experience working in software development environment

• Experience in an Agile Coaching role supporting technology delivery at scale using a variety of practices.

• Grasp of agile frameworks, specifically: Scrum, Kanban, and SAFe

• Experience collaborating with Product Owners and Product Managers to develop and refine backlogs, and User Stories.

• Strong facilitation skills and client-facing presence, both in-person and remote.

• Experience supporting cross-domain planning in a customer-facing environment

• Experience using remote facilitation tools to coordinate planning and workshops

• You should hold at least one of the following agile fundamentals certifications:

• ICAgile Certified Professional (ICP)

• Scrum Alliance Certified Scrum Master (CSM)

• PMI Agile Certified Professional (PMI-ACP)

Bonus points if you have:

• Experience setting up and configuring ALM tools (e.g. Atlassian Jira, Azure DevOps, etc)

• Active SAFe certifications

• ICAgile coaching certifications

• Kanban University certification

Eligibility Requirements:

US Citizenship required

Security Clearance:

• An active TS/SCI clearance is required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. ( We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$108,400—$203,400 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. (

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you _ _ are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here ( for additional important information.