Account Manager

Overview 3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Masis Professional Group provided pay range This range is provided by Masis Professional Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60,000.00/yr - $70,000.00/yr Direct message the job poster from Masis Professional Group Account Manager Qualifications Experience: 3-5 years of relevant experience in project management, association or membership administration, client services, or a similar field. Experience in financial oversight, budgeting, or resource planning is a plus. Education: Bachelor’s Degree preferred but not required. Skills Excellent organizational, communication, and problem-solving skills. Proven ability to prioritize tasks, meet deadlines, and manage competing priorities. Strong interpersonal and team collaboration skills with the ability to work independently as required. Exceptional attention to detail and self-direction. Strong project management skills with a demonstrated ability to break down large, complex projects into manageable steps and ensure timely completion. Ability to proactively identify issues and opportunities within client relationships, making actionable, reasonable recommendations for process improvements. Ability to build and maintain relationships with diverse stakeholders, including clients and Board of Directors. Customer orientation and adaptability to work effectively with various personalities. Proficient in handling video, phone, and email communication with active listening and professionalism. Familiarity with delivering and integrating constructive feedback into processes. Proficiency in Microsoft Office Suite, particularly Excel (for budget tracking and reporting), Outlook, and Word. Experience with OneDrive, SharePoint, and Teams is a plus. Familiarity with AMS (Association Management System) or CRM platforms is a plus. Experience with professional associations, non-profits, or Boards of Directors is highly desirable. Willing and capable to grow into an association executive director role within 3-6 months of hire. Some Responsibilities Include Serve as the primary point of contact and communication for assigned clients. Act as project manager for client programs, meetings, and other initiatives, ensuring timely, successful delivery within scope and budget. Coordinate internal resources and third-party vendors to deliver and execute services, often utilizing project management tools (we use Monday.com). Develop and maintain annual client work plans, including activity tracking and regular process updates. Assist in preparing and managing client budgets, ensuring fiduciary responsibility and alignment with strategic goals. Proactively identify issues and opportunities within client relationships, making recommendations for process improvements that align with organizational goals and resources. Drive client activities by applying industry best practices and solutions tailored to the associations’ needs. Respond to changes or challenges promptly, reporting and escalating issues to leadership when necessary. Serve as a liaison to the Board of Directors, providing support by organizing meetings, preparing agendas, and recording meeting minutes. Collaborate with the team to plan and execute association meetings, conferences, and events, including on-site support and occasional travel as required. Monitor and assess client satisfaction, ensuring services consistently meet or exceed expectations. Stay informed on industry trends and emerging best practices to enhance service delivery and client value. Seniority level Associate Employment type Full-time Job function Human Resources Industries Staffing and Recruiting #J-18808-Ljbffr Masis Professional Group