USAC Channel and Operations Director

Role Description

As USAC Channel & Operations Director you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leading the strategy and execution of channel management and commercial operations to accelerate profitable growth across dental distribution, DSOs, and other key channels.
• Partnering closely with Sales, Marketing, Customer Operations, and Supply Chain to improve channel performance, strengthen distributor effectiveness, and ensure operational excellence that supports customers and field teams.

Key Responsibilities

• Channel Strategy & Partner Performance
  • Lead the channel management strategy to drive share growth and execution excellence across distributor and indirect networks, in close partnership with Sales, Marketing, and Operations.
  • Establish and run business reviews with channel partners; set targets, track performance, and drive corrective actions using KPIs and insights.
  • Develop channel programs and coordinate cross-functionally to ensure readiness and execution.
• Commercial Operations & Execution
  • Remove operational barriers that impede sales execution across our dental and orthodontics business; improve the customer and field experience through better service delivery, issue resolution, and process clarity.
  • Oversee channel-facing operational communications and ensure consistent ways of working with partners and internal stakeholders.
  • Provide business support and strategy for input into commercial operations for our orthodontics and dental businesses (includes AR, SIP, CIP, pricing, and ERP rollout support).
  • Lead or influence key operating mechanisms (forecasting inputs, inventory/inbound-outbound KPIs, order and service performance) to increase predictability and reduce friction.
• Key Accounts / Non-traditional Channels (DSO, Government, Institutions)
  • Provide leadership for a key accounts/channel team supporting DSOs, government, and institutional segments (scope may include dental and orthodontics portfolios, depending on business design).
  • Align cross-functional stakeholders to deliver integrated account execution (availability, programs, solutions, and partner enablement).
• Leadership & Governance
  • Set medium- to long-term operating plans, advise leadership on channel/operations decisions, and lead complex problem-solving across the commercial system.
  • Build, lead, and develop a high-performing team; establish clear expectations, coach talent, and drive accountability for results.
  • Ensure distributor/partner compliance with commercial policies, agreements, and operational requirements; drive continuous improvement in how the channel operates.

Qualifications

• Bachelor’s degree and 10+ years of progressive experience in channel management, sales operations, commercial operations, key account operations, or related roles.
• 5+ years of people leadership experience.
• Demonstrated experience managing complex channel ecosystems (e.g., distributors, dealers, reseller networks, DSOs) and driving measurable business outcomes through partners.

Additional Qualifications

• MBA or advanced degree in Business, Finance, Supply Chain, or related discipline.
• Experience in the dental / orthodontics / medical device industry, including understanding of dental distribution models and DSO dynamics.
• Strong working knowledge of commercial operations disciplines such as sales enablement/operations, analytics, CRM, indirect data/POS, chargebacks, forecasting, and issue resolution.
• Proven success designing and operationalizing channel programs, partner performance management, and cross-functional execution models.
• Advanced analytical capability (building KPI dashboards, running QBRs, translating insights into actions), including comfort working with indirect/channel data.
• Track record of improving customer experience and operational performance by removing systemic barriers and modernizing ways of working.

Work Location

• Remote
• Travel: May include up to 20% domestic/international travel.
• Relocation Assistance: May be authorized.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

• Competitive pay and benefits.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits.