SaaS Account Manager

Job Description As an Account Manager at Tyk, you own and develop long-term relationships with our customers. Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that power modern digital services. Increasingly, those APIs are also becoming the connective layer for AI-powered systems and intelligent applications, and our customers rely on Tyk to manage that complexity at scale. In this role, you are the commercial owner of a portfolio of accounts, responsible for maintaining strong partnerships and ensuring customers continue to realise value from the platform over time. Our customers often operate in complex technical environments with multiple stakeholders across engineering, platform, and leadership teams. Success in this role comes from understanding those environments, building trusted relationships, and connecting customers with the right expertise within Tyk to help them move forward. You’ll work closely with colleagues across sales, product, and technical teams, ensuring customers have the support and clarity they need while maintaining ownership of the overall commercial relationship. Requirements Experience owning customer relationships in a B2B SaaS or enterprise technology environment A track record of managing commercial customer relationships, including renewals and account growth Experience working with technical products or engineering-led organisations Ability to build relationships across both technical and business stakeholders Confidence leading commercial conversations and navigating complex customer environments Strong organisation, communication, and follow-through Experience collaborating with cross-functional teams to deliver successful customer outcomes About you You enjoy working with technically sophisticated products and customers You build trusted relationships across complex organisations You’re comfortable owning commercial outcomes and guiding long-term partnerships You’re proactive, organised, and able to navigate ambiguity You enjoy connecting people and expertise to solve meaningful problems for customers Benefits Everyone has unlimited paid holidays. We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive. Everyone is unique after all. Employee share scheme Generous maternity and paternity leave 401k, vision, dental & medical Volunteering Days Company retreats Employee Wellbeing platform Equal Employment Opportunity Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. #J-18808-Ljbffr SLAMcore