Vice President, Customer Success
Confidential
Vice President, Customer Success
About the Company
Provider of innovative cybersecurity & risk solutions
Industry
Computer Software
Type
Public Company
Founded
2000
Employees
201-500
Categories
- Information Technology & Services
- Technology
- Analytics
- Ediscovery
- Enterprise Software
- Software
- Nuix
Specialties
- ediscovery tools
- insider threats
- digital forensics investigation software
- information governance software
- legal hold
- defensible deletion
- big data management
- litigation support
- email archive migration
- risk management
- cybersecurity
- incident response
- and incident response
- advanced ediscovery tools
- ediscovery software
- cloud-based ediscovery
- legal discovery tools
- digital evidence analysis
- forensic data analysis
- forensic investigations software
- end-to-end data review
- advanced investigative tools
- document review tools
- early case assessment
- digital forensics platform
- email investigation software
- regulatory investigation tools
- data investigation tools
- legal technology
- and ai-enhanced investigations
Business Classifications
- SAAS
- B2B
- Enterprise
About the Role
The Company is in search of a Vice President, Customer Success to spearhead the growth and leadership of the Customer Success function across the Americas. The successful candidate will be responsible for net dollar retention, gross renewal rate, customer health, and the overall post-sale experience within the enterprise customer base. This pivotal role demands a leader with a disciplined, data-led approach to customer lifecycle management, a proven track record in building high-performing Customer Success teams, and the ability to engage at the C-suite level with demanding organizations. The VP will be tasked with coaching and managing a team of Customer Success Managers, setting and driving performance targets, and partnering with Sales to ensure timely and effective renewals. Executive presence, C-suite relationship management capability, and a strong background in enterprise software Customer Success are essential. The ideal candidate will have at least 12 years' of experience in Customer Success, Account Management, or related disciplines within enterprise software, with a minimum of 4 years' at the VP level. They must have a verifiable track record of meeting or exceeding net dollar retention and gross renewal rate targets and be adept at proactive risk management and account health scoring. Experience in eDiscovery, investigative analytics, or legal technology is a plus, as is a postgraduate degree in business, law, or a relevant technical discipline. The role requires a leader who is unafraid to do the right thing, quickly, and who is passionate about making a positive difference in the world through their work and the solutions they provide to customers.
Hiring Manager Title
EVP Americas
Functions
- General Management
Vacancy posted 3 days ago
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