Senior Secretary

Senior Secretary

The Eleanor and Lou Gehrig ALS Center in the Department of Neurology is searching for a Senior Secretary who will support the Center's clinical operations in collaboration with the attending physicians, nurse practitioners, and clinical and research staff.

Responsibilities

• Assist with administrative tasks, including scanning, faxing, emailing, and uploading documents and imaging results into EPIC
• Triage all patient communication, including messages through MyChart, calls, and emails to both personal and shared inboxes
• Assist with new patient referral and ongoing clinical appointment scheduling/rescheduling, including records requests, confirmation calls, patient registration, and overbooking as requested
• Assist with clinic workflow, including preparation of documents prior to appointments, confirming eligibility of insurance verification via EPIC using RTE & communicating with billing department, and completing patient checkout/follow-up according to each patient's AVS
• Communicate with vendors of equipment and services, including medical equipment ordering and confirmation of delivery
• Obtain pre-certification and preauthorization for clinical services, as necessary
• Set up patient transportation via service providers or external organizations, such as ALS United
• Communicate with other departments to arrange clinical testing, such as genetic testing, PFTs, MRIs, EMGs, among others
• Attend department, division and center meetings as needed

Minimum Qualifications

• Requires two years of college or completion of secretarial school or equivalent business experience, plus a minimum of two to three years related experience.

Preferred Qualifications

• Bachelor's degree desirable
• One year related experience with motor neuron diseases.
• Excellent communication skills, flexibility and the ability to work under pressure are prerequisites for this position.
• Ability to type 60-65 wpm
• Expertise in Microsoft Office
• Expertise in EPIC

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.