Head of Customer Operations — AI‑Powered, Scale CX Leader
Bastion
Bastion is seeking a Head of Customer Operations to manage and scale support across their partner ecosystem, which includes leading consumer technology and financial service companies. The role involves defining support obligations, handling partner escalations, and optimizing operational infrastructure with a preference for candidates based in NYC. This is a dynamic environment requiring experience in support management, AI tooling, and partner relations. #J-18808-Ljbffr Bastion
$80k - $150k
...Our client is an AI-driven SaaS platform... ...intelligence and operational planning for modern... ...a unified, AI-powered system that connects... ...the next stage of scale, this is your opportunity... ...per month for customer meetings and later... ...with the Head of Talent Acquisition...SuggestedWork at office2 days per week- Sr. Manager, Customer Experience Operations Remote, US GitLab is... ...works: we embrace AI as a core... ...collaborating with industry leaders to solve complex... ...teams that power our post‑sales customer... ...As the business scales and... ...the Director of CX Strategy & Operations...SuggestedRemote work
$100k - $160k
...and sell a category-defining AI platform — while it’s still... ...one thousand enterprise customers — is expanding its US sales... ...range Engage directly with CX, IT, and operations leaders across highly regulated industries... ...a closer — as the team scales and the category explodes...SuggestedRemote workRelocation package- Google Inc. is seeking a Head of Payment Operations to lead a specialized team managing the partner payments life-cycle for YouTube. The role involves... ...high-stakes contracts and driving a transition to AI-powered operations. The ideal candidate will have significant experience...Suggested
- PermitFlow is seeking a Head of Operations to lead and scale its operations. This role involves overseeing a multi-layered team focused on delivering... ...workflows. You'll work closely with Sales and Product to ensure a strong customer experience. #J-18808-Ljbffr PermitFlowSuggested
$170k - $290k
...The median Ramp customer saves 5% and... ...of businesses operating without Ramp. We... ...Role As the AI Operations Manager... ..., ship, and scale AI-powered tools, agents,... ...reports to the Head of Operations and... ...with our Head of CX and Ramp’s CX,... ...and operations leaders are enabled to...Remote jobFull timeWork at officeHome officeRelocation packageFlexible hoursShift work$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago... ...at the intersection of AI strategy, go-to-market execution... ..., shaping demand, and scaling adoption of AI-powered CX solutions. You will act as a thought leader and growth driver, partnering...Permanent employmentFull timeLocal area$132.3k - $170k
...delivering such a poor customer experience would... ...lack market power. Which means they... ...years old and the leader in our space, but... ...our Mission As an AI Support Operations Manager, you’ll play... ...AI is designed and scaled across chat, voice... ...Product, Engineering, CX, and external...Flexible hours- Dibbs is looking for a Head of Customer Support in New York City or remote in the US. This leader will build and manage customer support across... ...users. Your role will combine operational management with strategic oversight, focusing on AI-enhanced support solutions. The...Remote job
$10k - $40k
...bootstrapped, profitable AI sales tech startup... ...drive pipeline at scale. This 7-employee,... ...while allowing leaders to scale teams... ...involves selling our AI-powered sales technology... ...ensure seamless customer onboarding and... ...leaders and revenue operations teams Proven track...Contract workWork at officeImmediate startWork from homeHome officeFlexible hours- DualEntry Business Corporation is seeking a Head of ERP Implementations to build and scale their Customer Experience function. This role requires exceptional leadership... ...ownership opportunities within the rapidly growing AI-driven finance sector. #J-18808-Ljbffr DualEntry...
$275k
Flex is looking for a Head of Growth Marketing to build and scale its growth engine, driving high-quality pipeline across self-serve and sales-led motions. This role, based in San Francisco, requires strong leadership, experience with digital marketing, and a proven record...Flexible hours- ...Career Enhancement is on the lookout for an Enterprise Knowledge Management (KM) Leader to spearhead their KM strategy across IT. This pivotal role necessitates a proven leader proficient in scaling Knowledge Management in complex IT environments. Ideal candidates will...
- Trafilea is seeking an experienced IT Operations leader to transform their IT Ops into a highly automated, AI-powered system. You’ll lead a Tech Ops team, manage cloud infrastructure, and implement innovative solutions to improve business performance. The ideal candidate...
- ...connect, driven by AI, built to embrace the... ...platform powered by specialty‑specific... ...growth in 2025 . We’re scaling rapidly and expanding... ...embedded into how we operate, not layered on top... ...‑on AI Operations Leader to help us move... ...production to iteration Mix custom code, APIs, and no/...Work at office
- ...the real-world by powering card transactions,... ...looking for a hands‑on AI Operations Lead to help us... ...and smarter as we scale. This person will... ...Reporting to the Head of Business Operations... ...organization (GTM/CX/Product/etc.). You... ...and writing custom code when needed....Full timeWork at officeWork from homeFlexible hoursShift work
- Kipu Health LLC is looking for a Director of Customer Experience to lead operations within their CX organization. This role focuses on implementing robust processes and tools that ensure high-quality service and efficiency across customer functions. The ideal candidate...
- ...in the technology that powers our elections has dropped... ...phase where we’re scaling up to become a national... ...We’ve had a fantastic Head of Hardware for the last... ...who can lead on Hardware Operations and Manufacturing. Our... ...very clear reasons like customer need or working on physical...Contract workWork from homeFlexible hours
- A dynamic technology firm located in New York is seeking a data solutions specialist to design and maintain Power BI data models and automation processes. Responsibilities include building ETL pipelines, developing document automation, and collaborating with stakeholders...
- ...knowledge management professional to own the customer experience knowledge strategy. The role... ...internal knowledge base that supports CX teams. You will ensure fast retrieval of... ...across teams to enhance efficiency as Notion scales. The position offers a competitive salary...
$10k
...the outcome. The median Ramp customer saves 5% and grows revenue 16%... ...- far in excess of businesses operating without Ramp. We believe every... ...closed customers. As a Senior Scaled CSM, you’ll play a critical role... ...) Parental Leave Unlimited AI token usage Pet insurance Centralized...Full timeWork at officeHome officeRelocation packageFlexible hours$175k - $250k
...licenses for its own operations, but can also... ...under our customers’ licenses.... ...looking for a Head of Customer Support... ...with Bastion‑powered features, the... ...strategy, and AI-powered... ...reason we need a leader is that the scale and complexity... ...implemented AI-powered CX tooling, and...Full timeLocal areaRemote workFlexible hours$260k
...interpretable, and steerable AI systems. We want... ..., and business leaders working together... ...generation of Customer Success looks fundamentally... ...and value at scale. As a CS Programs... ...and ship Claude-powered engagement plays... ...Sales, Strategy & Operations, and Support to define...Work at officeVisa sponsorshipFlexible hours- Swimlane, Inc. is looking for a Customer Success Manager to enhance customer relationships and drive satisfaction in their innovative remote work environment. Candidates should have a demonstrated history in enterprise B2B software and a strong technical background, preferably...Remote job
- ...focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB, you’ll own relationships... ...‑size healthcare customers - fast‑moving operators who need a true partner to help them implement, adopt, and scale AI‑powered workflows across their organizations. This...Work at officeImmediate start
- ...experienced product designer to lead user research and design at their New York office. You will create user-centered designs for novel AI-powered products and work closely with engineers in a collaborative environment. The ideal candidate has 5+ years of experience, a strong...Work at office
- ...their own products. Plaid powers the tools millions of... ...companies build, scale, and grow with Plaid. We... ...partnerships with our customers by combining deep technical... ...is looking for a highly operational and strategic Account Manager... ..., systems, and AI to scale customer engagement...Work experience placementLocal area
- ...seeking an Accounting Manager to lead day-to-day accounting operations and scale their financial infrastructure. The ideal candidate will manage... ...functions, and prepare for audits while leveraging AI tools to automate workflows. Qualified individuals will have...
- Kaizen Labs is seeking a Customer Support Operations Lead in New York City to design and enhance support operations. This hybrid role requires... ...track record of improving metrics, and familiarity with AI-powered tools. Join us in transforming public service technology....
- ...Card, located in New York, is looking for a Head of Customer Support. This role involves building and leading the customer support operations from the ground up in a dynamic fintech... ...for implementing support technology, scaling the team, and establishing key performance...
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