Head of Customer Operations — AI‑Powered, Scale CX Leader
Bastion
Bastion is seeking a Head of Customer Operations to manage and scale support across their partner ecosystem, which includes leading consumer technology and financial service companies. The role involves defining support obligations, handling partner escalations, and optimizing operational infrastructure with a preference for candidates based in NYC. This is a dynamic environment requiring experience in support management, AI tooling, and partner relations. #J-18808-Ljbffr Bastion
$120k - $160k
A leading fintech company in New York is looking for a Strategy & Operations Senior Associate to identify and build systems for scaling as a company. The role involves cross-functional collaboration, driving high-impact projects, and ensuring successful execution of recommendations...Suggested$190k - $215k
...recognized global leader in Enterprise Security... ..., security operations, crisis & emergency... ...- into a single, powerful platform.... ...future of Agentic AI in physical security... ...devices and inputs at scale whilst collaborating... ...strategy, engaging with customers, driving execution...SuggestedRemote workRelocationNight shift- Imprint is seeking a Senior Manager of CX Enablement to lead the quality and training systems for our customer experience team in New York. You will be responsible for... ...design and execution of quality frameworks, driving AI-driven support enhancements, and developing...Suggested
$100k - $160k
...and sell a category-defining AI platform — while it’s still... ...one thousand enterprise customers — is expanding its US sales... ...range Engage directly with CX, IT, and operations leaders across highly regulated... ...just a closer — as the team scales and the category explodes...SuggestedRemote workRelocation package- PermitFlow is seeking a Head of Operations to lead and scale its operations. This role involves overseeing a multi-layered team focused on delivering... ...workflows. You'll work closely with Sales and Product to ensure a strong customer experience. #J-18808-Ljbffr PermitFlowSuggested
$80k - $150k
...Our client is an AI-driven SaaS platform... ...intelligence and operational planning for modern... ...a unified, AI-powered system that connects... ...the next stage of scale, this is your opportunity... ...per month for customer meetings and later... ...with the Head of Talent Acquisition...Work at office2 days per week$120k - $150k
A tech-driven company based in New York is seeking a CX Operations Manager to enhance customer support processes. The ideal candidate will manage Zendesk workflows, implement AI tools, and collaborate with leadership. Applicants must have at least 3 years of Zendesk experience...$161.5k - $258.4k
HubSpot is seeking a Head of Legal Operations & Innovation to architect AI-powered solutions within its Legal team. The role demands a proactive leader with 8+ years in a technical or operations role, capable of defining AI transformation strategies and managing governance...$98.5k - $233.25k
# Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)Chicago... ...at the intersection of AI strategy, go-to-market execution... ..., shaping demand, and scaling adoption of AI-powered CX solutions. You will act as a thought leader and growth driver, partnering...Permanent employmentFull timeLocal area$132.3k - $170k
As an AI Support Operations Manager, you’ll play a meaningful role... ...evolving how we deliver customer support by using AI to... ...AI is designed and scaled across chat, voice, and... ...Product, Engineering, CX, and external partners... ...Full ownership of AI‑powered support workflows, including...Flexible hours- ...building the leading AI platform designed... ...businesses and consumers operate Intellectually... ...function, role, customer, and problem space... ...hands-on Applied AI Leader who will own the... ...directly build and scale LLM-based extraction... ...agentic systems that power the end-to-end Tax...Work from homeHome officeRelocation packageFlexible hours
- ...modern consulting firm is seeking an Account Executive to drive sales in AI Powered Finance ERP and Digital Cloud Transformation. You will manage the sales cycle, engage with senior finance leaders, and build strong relationships to foster growth. Candidates should have...
- ...Hundreds of enterprise customers - including 90+ of the... ...re looking for a senior operator to lead strategy and operations... ...systems stack, and the AI-first workflows the... ...: Partner with the Head of Customer and their... ...operations function at scale. You have strong, experience...Work at officeRemote work
- A health tech company is looking for a Principal Software Engineer to lead the development of AI-powered products. This role involves architectural decision-making, mentoring engineers, and working with cross-functional teams. The ideal candidate has at least 10 years...Flexible hours
- A dynamic technology firm located in New York is seeking a data solutions specialist to design and maintain Power BI data models and automation processes. Responsibilities include building ETL pipelines, developing document automation, and collaborating with stakeholders...
- A leading AI-powered enterprise automation platform is seeking a Senior Customer Success Manager to oversee strategic relationships with large customers. This role involves guiding clients through AI adoption, maximizing automation ROI, and ensuring successful implementation...
$170k - $290k
...The median Ramp customer saves 5% and... ...of businesses operating without Ramp. We... ...Role As the AI Operations Manager... ..., ship, and scale AI-powered tools, agents,... ...reports to the Head of Operations and... ...with our Head of CX and Ramp’s CX,... ...and operations leaders are enabled to...Remote jobFull timeWork at officeHome officeRelocation packageFlexible hoursShift work- ...focus on patients, not paperwork. As the Customer AI Strategy & Success Lead - SMB, you'll own... ...mid-sized healthcare customers - fast-moving operators who need a true partner to help them implement, adopt, and scale AI-powered workflows across their organizations....Work at officeImmediate start
$10k
...the outcome. The median Ramp customer saves 5% and grows revenue 16%... ...- far in excess of businesses operating without Ramp. We believe every... ...closed customers. As a Senior Scaled CSM, you’ll play a critical role... ...) Parental Leave Unlimited AI token usage Pet insurance Centralized...Full timeWork at officeHome officeRelocation packageFlexible hours$10k
...The median Ramp customer saves 5% and grows... ...of businesses operating without Ramp. We... ...Role As an AI Product Operator... ...shared AI skills at scale, and solving the... ...a truly AI-powered company. Help... ...operating teams-Sales, CX, Finance, Risk,... ...a talk from our Head of Operations...Full timeWork at officeHome officeRelocation packageFlexible hours- ...experienced product designer to lead user research and design at their New York office. You will create user-centered designs for novel AI-powered products and work closely with engineers in a collaborative environment. The ideal candidate has 5+ years of experience, a strong...Work at office
$260k
...interpretable, and steerable AI systems. We want... ..., and business leaders working together... ...generation of Customer Success looks fundamentally... ...and value at scale. As a CS Programs... ...and ship Claude-powered engagement plays... ...Sales, Strategy & Operations, and Support to define...Work at officeVisa sponsorshipFlexible hours- ...Program Manager in New York, NY. In this role, you will lead large-scale technical programs across engineering, ensuring high-quality... ...with teams. Your experience in a high-growth startup and fluency in AI tools will be essential in driving clarity and momentum across complex...Flexible hours
$200k - $250k
...Senior Director - Head of Enterprise BI (Power BI & Generative AI) Choosing Capgemini means choosing a company where you will be empowered to shape your... ...Capgemini is seeking a Senior Director to lead and scale our Enterprise Business Intelligence (BI) Practice ,...Permanent employmentFull timeContract workLocal area$180k - $277k
...engineered for AI. We provide cost... ...large enterprise customers. Nscale enables... ...technology that powers the future. Role... ...We are seeking a Head of Infrastructure Operations to lead the end-... ...improvement and scaling operations to... ...influencing senior leaders and cross‑...Contract workFor contractorsRemote workFlexible hours- ...their own products. Plaid powers the tools millions of... ...companies build, scale, and grow with Plaid. We... ...partnerships with our customers by combining deep technical... ...is looking for a highly operational and strategic Account Manager... ..., systems, and AI to scale customer engagement...Work experience placementLocal area
$201k - $278.35k
...Monstro is the operating system for governed... ...and at institutional scale. We exist because... ...people. By combining AI with deep... ...will evolve into the head of the delivery function... ...clients to a broader customer base. Hire, mentor... ...the future of AI-powered finance-building a...Immediate start$74k - $84k
...cultivates fandom through powerful storytelling, premium... ...the resources and scale, while leveraging... ...Associate Manager, Digital Operations will support the Customer Experience &... ...improvement in day-to-day CX and digital operations... ...(e.g., Shopify), or AI-powered support tools...Immediate startWorldwideShift work$216.7k - $270.9k
...We are seeking a Rail & Transit Traction Power Leader to drive market growth and provide... ...compliantly, and with minimal disruption to operating railroads and transit systems. Your role... ...national resources and specialty expertise to scale delivery capacity for peak needs and...Contract workTemporary workFor contractorsWork at officeLocal areaFlexible hours- Russell Tobin is looking for a Senior Program Manager to lead AI-first initiatives that drive product strategy and influence delivery... ...experience in managing programs and delivering real-world AI products at scale. A strong technical background in AI systems and a proven ability...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Operations — AI‑Powered, Scale CX Leader. Be the first to apply!
- food and beverage operations manager New York, NY
- business operations manager New York, NY
- care operations manager New York, NY
- clinical operations supervisor New York, NY
- water operations manager New York, NY
- food service operations manager New York, NY
- director of network operations New York, NY
- dental operations manager New York, NY
- director sr. director clinical operations New York, NY
- director of corporate operations New York, NY

