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Head of Customer Operations — AI‑Powered, Scale CX Leader

Bastion

Bastion is seeking a Head of Customer Operations to manage and scale support across their partner ecosystem, which includes leading consumer technology and financial service companies. The role involves defining support obligations, handling partner escalations, and optimizing operational infrastructure with a preference for candidates based in NYC. This is a dynamic environment requiring experience in support management, AI tooling, and partner relations. #J-18808-Ljbffr Bastion

Vacancy posted 4 days ago
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