Field Operations Support Assistant Information

Job Responsibilities:

• Coordinates the designs, ordering of memorials and any related products to memorials.
• Prepares marker, monuments placement paperwork from outside vendors
• Maintains organized and current all Marker orders
• Ensures required documentation to support requested marker, monument are accurate with cemetery regulations
• Ensures the processing of installation orders to grounds and maintenance
• Prepares weekly/Monthly reports
• Acts as backup to receptionist and Records Department
• Greets family members
• Receives incoming calls and directs them to appropriate counselor, SM, GM or OF
• Always conveys a sense of concern and empathy with family member
• Maintains a friendly attitude offering assistance and guidance to all families entering the location
• Communicate family’s needs promptly and accurately to the appropriate family counselor
• Receives payments to distribute accordingly to counselor also receives Cemetery & Funeral
• Home contracts to file
• Process cash receipt payments through HMIS system

Skills:

• Working Knowledge of office equipment including computers, calculators, copiers
• Scanners and MS office suite
• Strong organizational skills and detail oriented
• High level of compassion and integrity
• Bilingual
• Ability to work schedule including every other weekend Saturday and Sunday

Education/Experience:

• High school diploma
• 1-2 years of office experience in an office clerical or customer service, receptionist
• Or administrative support experience
• Proficient in operating telephones, copier