Director of Aftermarket Sales

Job Description

ABOUT US:

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Duravant , located in Downers Grove, IL, is a global engineered equipment company with an over 100-year operating history. Through our portfolio of operating companies, we deliver trusted end-to-end process solutions for customers and partners through engineering and integration expertise, project management and operational excellence. With worldwide sales distribution and service networks we provide immediate and lifetime aftermarket support to all the markets we serve in the food processing, packaging and material handling sectors. Duravant’s market-leading brands are synonymous with innovation, durability and reliability.

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POSITION SUMMARY:

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The Director of Commercial Sales - Lifecycle Services is responsible for driving revenue growth, profitability, and customer satisfaction across the Industrial Automation Group at Duravant. This role leads the commercial strategy and sales execution for aftermarket parts, service, and value-added offerings across multiple operating companies.

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Key responsibilities include growing aftermarket sales, developing accurate forecasts, establishing value-based pricing strategies, supporting marketing initiatives, and helping optimize dealer network performance. The Director partners closely with operating company leaders to enhance the customer experience, align service offerings with customer needs, and identify opportunities to increase market penetration.

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This role collaborates cross-functionally with sales, operations, marketing, and technical support teams to drive long-term growth and strengthen customer relationships throughout the product lifecycle.

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ESSENTIAL RESPONSIBILITIES:

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• Provides commercial leadership for all Industrial Automation Aftermarket activities in sales, parts, and value add solutions.
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• Develop and execute strategic plans, annual sales forecasts, and budgets to achieve aftermarket revenue and profit targets. Communicates and presents critical data, report summaries, market analysis, and strategic recommendations to all levels of the organization.
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• Is responsible for and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
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• Drafts, implements, and executes policies, procedures, and performance metrics to facilitate quality customer service experience.
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• Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure.
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• Leads in overall product strategy for new and emerging service products in alignment with OC and aftermarket leadership.
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• Conducts market analysis to develop service products (e.g. contracts, extended warranties, customer training) that are responsive to customer needs and market opportunities. (i.e. Customer Care, Rebuilds, etc.)
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• Leads and prepares aftermarket product development objectives and schedules for all phases of product development and introduction to market, including development of marketing, sales, engineering, and financial plans, estimates of potential profits, and release to market.
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• Reviews progress continually throughout product life cycle to ensure attainment of objectives.
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• Directs and coordinates promotion of aftermarket products manufactured or services performed to develop new markets, increase share of market, and obtain competitive position in industry.
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• Establishes and manages a strong working relationship and influence across Duravant’s Operating Companies, partners, customers and technical experts across target industries and geographies; including with service leaders, account managers, technical sales.
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POSITION REQUIREMENTS:

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• Bachelor's Degree in a technical or business field
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• 10+ Years of work experience; 5 years in a comparable management position
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• Experience in aftermarket parts, service, and value-added offerings required
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• Ability to interact at all levels of the organization, with customers, partners, and Duravant’s Operating Companies
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• Ability to travel 50% of the time
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• East Coast home location preferred
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Why Work at Duravant?

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• Duravant offers a competitive benefits package for all full-time employees, including:
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• Medical, Dental, and Vision coverage
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• Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
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• Paid life insurance and disability insurance, with options to purchase additional coverage
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• Paid Maternity/Paternity Leave
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• Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
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• 401(k) plan with company match
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• Educational Assistance reimbursement
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• Accrued Paid Time Off (PTO)
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• 10 paid holidays annually
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