Head of Customer Experience & Strategy
$150k - $170kFound
Found in San Francisco is seeking a Customer Support Manager to lead and shape a dynamic customer experience team. The role requires 7+ years of experience managing customer support teams in a fast-paced environment and involves collaborating with cross-functional teams to define strategy and monitor KPIs. Found offers a competitive salary between $150,000 and $170,000, along with comprehensive benefits, including health coverage, flexible parental leave, and generous vacation policies. #J-18808-Ljbffr Found
$150k - $170k
...stakeholders to influence the product roadmap and company‑wide strategy; synthesize customer trends, collect product feedback, and find points of... ...escalations To thrive in this role, you have: 7+ years experience managing a customer support team in a start‑up or technical...SuggestedSelf employmentRemote workFlexible hours$145k - $190k
...About the Position We are looking for a Head of Customer Experience to own and scale Parafin's entire customer experience function. This is a full... ...is a core differentiator. You will set the vision and strategy for how we support millions of small businesses across our...SuggestedFull timeWork at officeWork from homeShift work- SnapMagic, in San Francisco, seeks a Head of Customer Success to own the customer journey from onboarding to renewal. You’ll shape strategy, drive retention, and build scalable systems while partnering with founders on product direction and growth. The role is hybrid with...SuggestedWork at office
$185k - $250k
...pushing toward the higher 90s. Not by patching legacy workflows—by building AI that makes humans more effective, improves the customer experience, and eliminates friction at every step. We're adding ~1,000 customers per month. We've grown 100× since last year. We're...SuggestedWork at officeImmediate startRelocation- ...based in San Francisco, is looking for a Head of Support to lead global support operations. You will craft strategies to enhance customer satisfaction and manage a distributed team. The ideal candidate has extensive experience in technical support, particularly in fintech...Suggested
- A leading software company is seeking a Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org. The successful candidate will enhance customer adoption and value realization across Adobe's diverse customer base. This role includes...
- PwC in San Francisco seeks a Service & Support Strategy Manager to lead customer-centric strategies that elevate client experiences and fuel growth within our Customer Consulting team. You will guide strategic planning, mentor junior staff, manage client accounts, and...
- ...ground up. You’ll own metrics, programs, and rhythms that define customer health, product usage, and retention—then translate signals... ..., and data engineering to automate reporting, refine health scores, and inform renewal strategies #J-18808-Ljbffr C0035 LiveRamp, Inc.Work at office
$160k - $180k
Engagement Manager - Collections Strategy About the job Engagement Manager - Collections Strategy Role: Engagement Manager - Collections... ...offshore teams for delivery Candidate Profile: 7+ years of experience in Collections strategy, along with in consulting, solution design...Work at office2 days per week3 days per week- Airwallex is seeking a founding Global Customer Insights Lead in San Francisco to interview customers, run surveys, and deliver executive-ready reports. You’ll define the insights strategy and scale a distributed team across time zones, partnering with senior stakeholders...
- LiveRamp is seeking a strategy and operations leader for Revenue/CS to own the renewal/ contraction forecasting cadence and the customer health framework. You will translate usage signals into actionable leadership insights and partner with Product, GTM, and CX to optimize...
- Gartner Inc. is seeking a Client Director, Team Lead to set and execute strategy for global clients or major regional accounts with substantial strategic impact. The role manages 1-3 direct reports and focuses on client value delivery, retention and new business opportunities...
- ...About the job Engagement Manager - Credit Risk Strategy Role: Engagement Manager - Credit Risk Strategy Location: Bay... ...optimization - leveraging large-scale data to balance risk mitigation, customer experience, and sustainable business growth. You will serve as a...Work at office
- Parafin is seeking a Head of Customer Experience to own and scale the entire CX function. This full-time exempt leadership role is based onsite in San Francisco and reports to the executive team. You will define the vision for supporting millions of small businesses across...Remote jobFull time
$239k - $270k
Menlo Ventures is looking for a leader of Customer Experience & Safety Operations at Suno in San Francisco. You will spearhead support and community teams to ensure user trust and operational efficiency in a fast-paced environment. Ideal candidates will have over 12 years...$224k - $252k
Discord Inc. is seeking a Director of Customer Experience to lead an AI-powered transformation for customer support. This high-visibility... ...cross-functional collaboration, and drive innovative support strategies. The role is based in the San Francisco Bay Area with a...$230k - $270k
...Notinos (our employees) are customer zero in bringing this future... ...work. About the Role: The CX Strategy & Ops Lead is responsible for... ...provides an exceptional customer experience at scale. As a strategic... ...strategic trusted advisor to Head of CX and CX Leadership team...Local area- Cursor is hiring a Customer Success Strategy & Operations Manager to help build the operating system for our AI Deployment Management function. This critical role drives customer adoption, retention, and growth as the org scales and evolves. You’ll partner with RevOps,...
$175k - $190k
Engagement Manager - Credit Risk & Collections Strategy Location: San Francisco, CA (Hybrid: 2-3 days from office per week) Base pay... ...offshore teams for delivery. Candidate Profile 7+ years of experience in collections strategy, consulting, solution design, and client...Full timeWork at office2 days per week3 days per week$64k - $87k
...timetables and deadlines Provides creative input in developing client strategy documents Identifying communication trends and educating/... ...with your influencers What You’ll Need 2-3 years of experience in Public Relations, Communications, or marketing Strong writing...Temporary workWork at office2 days per week- ...their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care... ...analyses that help design, set and measure strategy for global Customer Success and Customer Experience. Present optionality to leadership to inform the right...Work at officeLocal area
- ...the role We are looking for a Customer Success Operations Manager to... ...Support. Reporting to the Head of CS Operations, you will be... ...Francisco HQ. You will Post-Sales Strategy & Analytics Own post-sales... ...functions. You have 3-5 years of experience in Customer Success...Local areaImmediate start
- Ever in San Francisco or Los Angeles is seeking a Senior Manager, Customer Experience to build and lead the CX function from the ground up. You will own the customer relationship across the journey, stand up the ticketing system, and shape how Ever treats its customers....
- Ever is a direct-to-consumer dealership built around used EVs. As Senior Manager of Customer Experience, you will build and lead Ever's CX function from the ground up, owning the customer journey from pre-purchase to post-delivery across SF/LA hubs. Based in San Francisco...
- ...business development, and overseeing project delivery in the biopharma and medtech sectors. This position requires prior consulting experience, a strong network in Life Sciences, and proven success in account growth and management. The role is located in San Francisco and...
- ...names in finance. We’re looking for a Customer Success Manager to join our growing team... ...fintechs—ensuring a seamless post-onboarding experience, driving adoption, and helping... ...processes, knowledge bases, and engagement strategies to scale customer success at Casap....
- ...and Business Operations Educate members on S Corporations, tax strategy, reasonable salary decisions, and how Collective works end‑to‑... ...payroll, and business management. Deliver Exceptional Member Experience Respond to member inquiries within established service‑level expectations...Self employmentWork at officeRemote workWork from homeFlexible hours
- Ever, a San Francisco-based EV dealership, seeks a Senior Manager, Customer Experience to build and lead a unified CX function from the ground up. You will own the customer journey from pre-purchase to post-delivery, stand up a ticketing system, and partner with Sales,...
- ...Join to apply for the Customer Success Manager role at CloudTrucks... ...pivotal role in defining the strategy, building the go-to-market plan... ...to? in SF, reporting to the head of CS Who you are (outline responsibilities... ...of 5-7): 2–5 years of experience in customer success, account...Full timeLocal areaRemote workNight shift
$90k - $100k
...and enterprise sales. Role Snapshot Role: Customer Success Manager, AI Implementation... ...(OTE: $110K $120K) + competitive equity Experience: 3-8 years in customer-facing, customer... ...feedback directly into Product and Success strategy at an early-stage, high-ownership company...Full time
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