Strategic Account Director

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity At UserTesting, we're helping the world's leading brands create experiences people love. Every day, we empower organizations to make customer-first decisions faster by bringing real human insight into every stage of product development and innovation. As a Strategic Accounts Director, you'll play a pivotal role in growing and strengthening relationships with some of our most strategic enterprise customers. This is an opportunity for a consultative seller with a strong hunter mindset—someone who is energized by uncovering new opportunities, acquiring new business within complex enterprise organizations, and expanding the strategic footprint of existing customer partnerships. You'll partner with executive stakeholders to identify business challenges, develop account strategies, and deliver solutions that create measurable customer value. Working closely with Customer Success, Solutions Consulting, Marketing, Partnerships, and Business Development, you'll lead initiatives that drive long-term customer success, sustainable revenue growth, and deeper adoption of UserTesting across the enterprise. If you're passionate about building executive relationships, navigating complex sales cycles, and helping customers solve meaningful business challenges, we'd love to meet you. Responsibilities Own a portfolio of strategic enterprise accounts, delivering quarterly and annual revenue goals while maintaining forecast accuracy within +/-10%. Drive customer retention and expansion by partnering closely with Renewal Managers and Customer Success Managers to maximize customer value and long-term growth. Develop and execute territory and account plans that identify opportunities to acquire new business units, stakeholders, and buying centers while expanding existing enterprise agreements. Build and maintain a healthy pipeline by partnering with Business Development Representatives, Field Marketing, Partnerships, and through proactive prospecting and outbound engagement. Lead complex enterprise sales cycles using a consultative approach, aligning UserTesting's solutions to customer business priorities and measurable outcomes. Collaborate across Solutions Consulting, Customer Success, Value Management, Insights Consulting, Deal Desk, and Partner teams to deliver exceptional customer outcomes and profitable growth. Build trusted relationships with executive sponsors and key decision-makers while maintaining accurate account, opportunity, conversation intelligence, and forecast data in Salesforce, Gong, and other sales productivity tools. What We're Looking For 8+ years of enterprise SaaS sales experience, with a consistent track record of exceeding revenue targets and driving customer retention and account growth. Demonstrated success acquiring new business within enterprise accounts while expanding existing customer relationships and increasing strategic account value. A strong hunter mindset, with the curiosity, resilience, and business acumen to uncover whitespace opportunities, engage new stakeholders, and create demand within complex organizations. Proven ability to navigate and influence executive stakeholders across large, matrixed enterprises while building trusted, long-term relationships. Excellent communication, negotiation, and relationship-building skills, with a consultative, customer-focused approach. Proficiency with Salesforce, Gong, Outreach, Google Workspace or Microsoft Office, and leading generative AI tools. Experience using AI platforms such as Claude, Gemini, and ChatGPT to improve productivity, research, account planning, customer engagement, and sales execution is required. Ability to travel up to 50% of time. Nice to Have Experience selling solutions in user experience, digital product development, customer insights, market research, or adjacent technology spaces. Locations Located in San Francisco, CA, Detroit, MI, New York City, NY, or Seattle, WA. Accommodations At UserTesting We’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at View email address on click.appcast.io. UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We enable enterprises to understand their customers’ perspectives, delivering authentic customer insights quickly and reliably. We are builders and listeners who move fast, think deeply, and act with intention. We operate at the intersection of technology and empathy, helping the world’s leading brands replace guesswork with confidence. Nothing meaningful is built in isolation. Not great products. Not great companies. And not great cultures. We’re creating an environment where curiosity is expected, impact is shared, and human understanding isn’t just what we sell. It’s how we work. The same curiosity and empathy we bring to understanding our customers, we bring to understanding each other. Building better products starts with building a culture where people feel seen, heard, and valued. Community in action: Our Employee Resource and Affinity Groups, including View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, View email address on click.appcast.io, and others, create spaces for connection, dialogue, and shared learning across our global team. They amplify voices, strengthen leadership, and ensure diverse perspectives shape the decisions we make every day. Learn more here #J-18808-Ljbffr UserTesting