Inside Sales Account Manager

We are seeking an Inside Account Manager to manage relationships with a portfolio of specialty pharmacy accounts , drive program utilization, identify growth opportunities, and provide ongoing customer support.

This is a relationship-focused role for someone who understands pharmacy operations and is comfortable communicating with pharmacy owners, Directors of Pharmacy, purchasing leaders, and other key stakeholders.

Key Responsibilities

• Manage day-to-day relationships with assigned specialty pharmacy accounts.
• Drive utilization of GPO contracts and programs while identifying growth opportunities.
• Proactively identify account issues, declining volume, service needs, and opportunities for improvement.
• Conduct regular account check-ins and business reviews via phone and video.
• Partner with Operations, Contracting, Data, Technology, and field sales teams to resolve customer issues.
• Support onboarding of new pharmacy members and ensure a smooth transition into programs.
• Provide account intelligence and support to Outside Account Executives.
• Manage inbound inquiries and coordinate appropriate follow-up.
• Track contract participation, compliance, utilization, and account performance.
• Maintain accurate CRM records and account documentation.

Requirements

• Required: Working knowledge of how a pharmacy operates, including dispensing workflow, purchasing, payer, and reimbursement basics.
• Experience in account management, customer support, contract management, commercial administration, or a similar role within pharmacy, pharmaceutical, healthcare, or distribution .
• Strong phone-based communication skills with pharmacy owners, Directors of Pharmacy, and purchasing leaders.
• Self-directed, proactive, and able to assess situations and take action independently.
• Strong organization, follow-through, communication, and CRM skills.
• Based in or willing to commute daily to Florham Park, NJ (No Exceptions) .

Preferred

• Specialty pharmacy, home infusion, or long-term care pharmacy experience.
• Pharmaceutical contract management, pricing, rebate, or chargeback experience.
• Exposure to GPO, PSAO, or pharmacy network programs .
• Pharmacy Technician certification or hands-on pharmacy operations experience.