Operations Assistant Trainer

Role Description

The Assistant Trainer is a full-time role responsible for supporting training initiatives across multiple Go Greek Yogurt locations. This position assists in onboarding, skills development, and performance reinforcement to ensure operational consistency, product quality, and an exceptional customer experience across all stores.

Essential Functions & Responsibilities

• Training & Development
  • Support onboarding and training of new hires across multiple locations.
  • Assist in delivering standardized training programs for operations, food preparation, food safety, and customer service.
  • Conduct hands-on, in-store training sessions and follow-up coaching visits.
  • Reinforce brand standards, recipes, portion control, and service expectations company-wide.
  • Support retraining and corrective training when performance gaps are identified.
• Multi-Location Operational Support
  • Travel between store locations as needed to support training and operational consistency.
  • Assist in training teams on opening, closing, and daily operational procedures.
  • Observe store-level execution and provide feedback to leadership.
  • Support new store openings, soft launches, and team ramp-ups.
  • Assist in rolling out new products, promotions, and operational updates across locations.
• Brand Standards & Customer Experience
  • Act as a brand ambassador, modeling Go Greek Yogurt’s culture and values.
  • Train teams on guest engagement, upselling, and menu knowledge.
  • Ensure consistency in cleanliness, service flow, and product presentation across all stores.
• Administrative & Performance Support
  • Maintain training documentation, checklists, and completion tracking.
  • Assist in evaluating training effectiveness and team readiness.
  • Provide feedback and recommendations to the Lead Trainer and Operations leadership.
  • Help update training materials as processes evolve.

Qualifications

• 1–3 years of experience in food service, retail, or hospitality (training or leadership experience preferred).
• Strong communication, coaching, and interpersonal skills.
• Ability to work independently across multiple locations.
• Strong attention to detail and consistency.
• Knowledge of food safety and sanitation standards (or willingness to obtain certification).
• Reliable transportation and ability to travel between locations.
• Flexible availability, including weekends and peak business periods.

Requirements

• High School Diploma or equivalent required. Bachelor’s degree preferred.
• Three to Five Years of food and beverage service background and/or prior hospitality experience required.
• A minimum of two years of previous General Manager experience or a minimum of two years of Multi-Unit/Outlets Management experience required.
• Must have thorough understanding of restaurant industry operating and management techniques, California labor laws, and health department safety and sanitary practices.
• Ability to interpret and create an employee handbook, and effectively communicate policies and procedures.
• Proven ability to handle workplace harassment and workers compensation situations.
• Experience with Financials – Profit and Loss flexing and budgeting expenses, labor matrix and sales forecasting, inventory, etc.
• Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate and discipline employees.
• Proficiency in Microsoft Office Suite (Excel spreadsheets, Outlook, Word & PowerPoint).

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those required for a Lead Trainer to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• While performing the duties of the Lead Trainer role, the employee is regularly required to stand, sit, walk, talk, and hear.
• The employee must frequently use hands and fingers to operate computers and training equipment, as well as reach, bend, stoop, kneel, and move throughout training and store environments.
• The role requires light to moderate lifting, including the ability to lift and carry items weighing up to 50 pounds.
• This position involves prolonged periods of sitting at a desk and working on a computer, as well as time spent standing and moving within store locations and training environments.