Director of Performance Excellence & Strategy

Role Description

The responsibilities of the Director of Performance Excellence & Strategy include, but are not limited to:

• Strategic Leadership & Enterprise Performance
  • Develop and execute the organization's Performance Excellence and Operational Strategy roadmap aligned with corporate objectives and long-term growth plans.
  • Establish enterprise-wide performance excellence frameworks that drive operational consistency, quality outcomes, regulatory readiness, and financial stewardship.
  • Lead cross-functional initiatives focused on operational transformation, process optimization, cost containment, scalability, and organizational effectiveness.
  • Serve as a strategic advisor to executive leadership on performance trends, operational risks, compliance concerns, and improvement opportunities.
  • Foster a culture of accountability, continuous improvement, innovation, and operational discipline across all business units.
• Operational Excellence & Governance
  • Provide executive oversight for enterprise process governance, standardization programs, and operational compliance frameworks.
  • Ensure standardized operating models, policies, procedures, and playbooks are consistently deployed and sustained across all centers and departments.
  • Lead the development and implementation of operational maturity models to evaluate adoption, compliance, and effectiveness of standardized practices.
  • Establish governance structures that ensure accountability for operational performance and adherence to organizational standards.
  • Oversee enterprise audits, operational reviews, gap assessments, and remediation initiatives.
• Quality, Compliance & Regulatory Excellence
  • Partner with Quality, Compliance, and Regulatory Affairs leadership to ensure organizational readiness for federal, state, accreditation, and payer requirements.
  • Lead initiatives that strengthen quality outcomes, patient safety, regulatory compliance, and operational risk mitigation.
  • Monitor emerging regulatory requirements and ensure operational standards remain current and compliant.
  • Develop executive-level reporting and dashboards to monitor compliance performance and corrective action effectiveness.
• Business Intelligence, Analytics & Performance Measurement
  • Establish and lead the enterprise performance measurement strategy.
  • Oversee development of organizational KPIs, scorecards, benchmarks, and executive dashboards.
  • Drive adoption of advanced analytics, predictive modeling, and business intelligence tools to support strategic decision-making.
  • Partner with Information Technology and Data Analytics teams to harmonize data sources and establish a single source of truth for organizational performance.
  • Lead the business intelligence roadmap, balancing strategic initiatives with operational reporting needs.
  • Utilize advanced reporting tools including Power BI and emerging data science methodologies to identify trends and opportunities.
• Continuous Improvement & Transformation
  • Champion Lean, Six Sigma, Change Management, and Continuous Improvement methodologies throughout the organization.
  • Lead enterprise process improvement initiatives focused on quality, efficiency, customer experience, workforce productivity, and cost reduction.
  • Sponsor root cause analyses and performance improvement projects addressing critical organizational priorities.
  • Ensure continuous improvement efforts are measurable, sustainable, and aligned with strategic objectives.
• Leadership & Team Development
  • Provide direct leadership, coaching, and development for the Performance Excellence Manager / Analyst and associated team members.
  • Build organizational capability in process improvement, operational governance, change management, and performance management.
  • Partner with Operations and Training teams to develop education programs that reinforce standard work and performance excellence principles.
  • Influence stakeholders at all levels to drive adoption of organizational standards and improvement initiatives.

Qualifications

• Expert knowledge of Operational Excellence, Lean Management, Six Sigma, Change Management, and Process Governance methodologies.
• Strong understanding of healthcare quality, compliance, accreditation, and regulatory requirements.
• Proven ability to lead enterprise-wide transformation initiatives and influence organizational change.
• Advanced analytical and problem-solving capabilities with expertise in KPI development, dashboard design, and performance measurement.
• Exceptional executive presence with the ability to communicate complex information to senior leaders and stakeholders.
• Demonstrated ability to lead cross-functional teams and drive results in highly matrixed environments.
• Strong strategic planning, project management, and organizational development skills.
• Experience utilizing Power BI, data visualization tools, predictive analytics, and business intelligence platforms.

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Engineering, Organizational Leadership, Public Health, or related field.
• Minimum of 10-15 years of progressive leadership experience in Performance Excellence, Operational Excellence, Quality Improvement, Strategy, Healthcare Operations, or Process Transformation.
• Minimum of 5 years leading enterprise-level teams and organizational improvement initiatives.
• Demonstrated experience developing enterprise governance frameworks, performance management systems, and operational standards.
• Proven success leading large-scale strategic and operational transformation initiatives.

Education & Experience preferred

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), Engineering, or related field.
• Certified Six Sigma Black Belt preferred.
• Certification in Change Management, Project Management, Lean Enterprise, or Organizational Development.
• Experience within healthcare, health plans, value-based care organizations, PACE programs, hospice, home health, or integrated delivery systems.
• Experience supporting accreditation, regulatory audits, and compliance programs.