REL Documentation Specialist

Rel Documentation SpecialistLocation: Hybrid reporting to Pensacola, FL Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear ContractDescription To support the organization by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and the organization. Works under general supervision with limited discretion. Develops alternate course of action based on precedent or policy. Perform moderately complex/varied tasks with moderate impact and limited latitude.ResponsibilitiesEnsure project deliverables are met in accordance with customers' expectations, timelines & budget constraintsBuild and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)Conduct research and preparation of reference materialEnsure effective management of projects from inception through implementationIdentify, communicate and resolve technical, tactical and operational project issues and risksMaintain documentation library to ensure currency of processesProvide training to end user in the use of electronic manuals and reference materialReview proposed policy and procedure changes for technical adequacy, completeness, compliance to regulationsAdminister and Develop eNet contentConduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting resultsEnsure clear, concise and effective communication of materialInteract with various sub-teams to determine user requirements and specificationsOrganize policy and procedures according to set standardsRecommend strategy for communicationsServe on teams and task groups for projects/initiatives within the business unit &/or across the organizationWrite online reference material, instructions and communicationsPerform other duties as assignedQualificationsAbility to work independently and in a team environmentExperience in composing correspondence that adheres to grammar and writing style and standardsExperience in managing multiple priorities independently and/or in a team environment to achieve goalsExperience in researching, compiling, and documenting data, business processes, and workflowExperience in working and participating in cross-functional, multi-dimensional teams and projectsWorking knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and developmentDesired - Working knowledge of the organizations products, services, programs, policies and proceduresBasic database and presentation software skillsBasic skill capturing and translating processes and requirements into easily understood termsBasic skill exercising initiative and using good judgment to make sound decisionsBasic verbal and written communication skillsEffective organizational, planning and time management skillsEffective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulationsDesired - Associate's Degree in Communication Studies or the equivalent combination of training, education, and experienceRef: #851-Rockville-S1