Revenue Operations and Deal Desk Specialist

Novara provides safety, operational risk management, and sustainability software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations manage operational risk proactively with a system they can configure to fit their operations, data that unifies risk and safety intelligence, and tools that increase workforce participation. Novara’s combination of software, training, and AI-powered tools put people and safety first while protecting critical operations. Position Description: The Revenue Operations Specialist I – Sales Operations & Deal Desk is an entry-level role supporting Novara's quote-to-order lifecycle. Reporting to Revenue Operations leadership, the role prepares quotes and sales orders, validates opportunities, coordinates deal approvals, supports bookings, and hands complete order packages to Billing and Accounting. The Specialist follows established procedures, maintains accurate system data, prepares operational deliverables, and escalates exceptions. The role partners with Sales, Finance, Legal, Customer Success, Implementation, Accounting, and Revenue Operations. Billing runs and invoice generation remain with Billing and Accounting. Responsibilities: Process routine opportunity and deal approvals by validating products, quantities, pricing, discounts, contract terms, required approvals, and supporting documentation. Create and maintain quotes, order forms, and sales orders in Salesforce, CPQ, and ERP or order-management systems using approved configurations. Support non-standard deals by preparing approval packages, documenting exceptions, coordinating pricing approvals, and routing agreements for review and signature. Confirm executed agreements match CRM and CPQ records and assemble complete booking and sales-order packages for Billing and Accounting handoff; do not execute billing runs or generate invoices. Monitor Sales Operations and Deal Desk queues, meet service levels, and escalation exceptions. Maintain accurate account, opportunity, quote, contract, order, renewal, and booking data across Salesforce, NetSuite, and related systems. Validate renewal quotes and orders for pricing, uplift, quantities, dates, and commercial terms before approval and handoff. Prepare booking, sales-order, commission, reporting, and reconciliation files for Sales, Finance, and Revenue Operations. Maintain standard operating procedures, checklists, templates, approval matrices, and operational documentation. Identify recurring issues and recommend practical improvements across quoting, approvals, booking, and handoff workflows. Support month- and quarter-end bookings close, sales-order reconciliations, and audit requests. Knowledge, Experience, Requirements: Bachelor's degree in Business, Finance, Accounting, Analytics, Information Systems, or a related field; equivalent experience considered. 0–2 years of experience in Revenue Operations, Sales Operations, Deal Desk, Order Management, Commercial Operations, Finance, or a related function. Strong attention to detail, organization, and follow-through. Familiarity with Salesforce, CRM or CPQ, ERP or order-management systems, SaaS pricing, or commercial contracts preferred. Basic proficiency in Microsoft Excel or Google Sheets; formulas and lookups are a plus. Strong written and verbal communication skills with a service-oriented approach. Ability to follow procedures, assess transaction completeness, and accelerate appropriately. Ability to manage multiple requests and period-end volume in a deadline-driven sales environment. Demonstrated commitment to data accuracy, process compliance, and operational excellence. Success Criteria: Quotes, sales orders, and approvals are accurate and completed within established service levels. Deal Desk operations enable timely, compliant, and scalable deal execution. Booking and order packages are accepted by Billing and Accounting with minimal rework. Account, quote, contract, order, renewal, and booking records are accurate and audit-ready. Sales Operations and Deal Desk queues remain current; risks and exceptions are communicated promptly. Booking, sales-order, and commission files are accurate and submitted on time.Operational documentation remains current, practical, and consistently followed. Demonstrates increasing ownership, business knowledge, and systems proficiency within the Revenue Operations team. Compensation: Annual Base Salary Range of 65k-75k Annual Bonus Opportunity of 7.5% As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits. About Novara Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara, a Providence Equity portfolio company, provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. Through the Flex and Risk Management Center platforms, Novara helps organizations address operational risk proactively by unifying data, increasing workforce engagement, and proactively managing risk. Novara’s combination of training, software, and tools puts people and safety first while protecting critical operations. Novara launched January 1 2026, as an independent company, a spin-off of the Flex and RMC software businesses formerly part of KPA. Don’t meet every job requirement? At Novara, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles. Please note that we may use AI tools to assist in the initial screening of resumes to help identify qualified candidates more efficiently. All decisions are reviewed by a human recruiter, and no hiring determination is made solely by automated means. Novara is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. 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