Digital Project Coordinator

The Opportunity We are seeking an organized, sharp, and motivated Digital Project Coordinator to own the management of our Support clients. This role sits at the intersection of project management, task prioritization, and technical support delivery. The right candidate manages support workflows with confidence, translates client requests and goals into clear developer instructions, maintains site security and updates, and thrives on delivering steady enhancement solutions. At Urban Insight, strong project management means you'll regularly operate across a range of support and maintenance functions. On any given week you may be running QA on small updates, configuring analytics, writing brief requirements, prioritizing tickets, or coordinating with developers. If you thrive on variety, steady pacing, and helping clients maintain their long‑term digital investments, you'll fit right in. If you want a role where your ownership is real and your impact is visible, this is it. Qualifications Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development. Demonstrated ability to coordinate and prioritize support requests. Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues. Strong client communication and presentation skills. Ability to produce concise, clear, professional memos, documentation, and ticket requirements. Active use of AI tools in your current workflow to improve project delivery efficiency. Bachelor’s degree in a related field or equivalent experience. Previous success working remotely. Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus. Responsibilities Service Desk & Support Delivery - Own day‑to‑day coordination, prioritization, and management of work for Support clients and the Service Desk. Keep client websites secure and up‑to‑date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates. Client Relationship Management - Serve as a dependable client contact for Support accounts. Proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check‑in meetings. Project Management & Execution Support - Shadow Senior Project Managers on large‑scale, complex client engagements to learn agency delivery methodologies and project lifecycles, while actively supporting day‑to‑day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry. Process & Delivery Excellence - Manage support schedules, project budgets, and ticket scopes proactively. Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking. Tool & AI Exploration - Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team. In your first 3 months Build full proficiency with Urban Insight’s PM toolset, support workflows, and service desk processes. Take ownership of the active support client queue and establish yourself as a dependable point of contact for client requests. Collaborate with developers to systematically resolve at least one bottleneck in the current service desk queue. Audit the current support tracking process and propose one minor improvement to PM leadership. By the end of your first year Maintain a high level of support client satisfaction, delivering minor website enhancements on time and within budget parameters. Master the ticketing and deployment verification process, ensuring zero post‑deployment defects on verified support updates. Manage and prioritize the service desk workload independently with minimal escalation required for routine tickets. Contribute to updating documentation standards for recurring client maintenance tasks. Location & Availability Work from any location in the United States, available 9am - 5pm in any U.S. time zone. Our office is located in sunny Los Angeles, CA. This position is available for fully remote (U.S. and Canada ONLY), partially remote (a few days in the office), or in‑person in our L.A. Office. Compensation We offer a highly competitive salary, which depends on your qualifications and experience. Our salary package includes: $55,000 - $70,000 salary depending on experience Medical, Dental and Vision insurance (95% employer-paid for you) Paid time off (15 days increasing to 20 after four years) Holiday time off (~10 days per year) Company-sponsored 401(k) plan with employer match An annual customized training plan and time to study Performance and compensation reviews annually #J-18808-Ljbffr