Jr Service Contract Manager

Service Contract Manager Assistant

This position is responsible for assisting in the operation of department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary.

Essential Functions: An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Assists in the retention of 95% of current and future service contract base through contract management, customer visitation, customer satisfaction surveys, customer lead generation, and support of Sales/Service OPS. Includes regular customer account site visits, meetings and reporting as required by contract.
• Executes Service Contract work plan including preventative maintenance schedule and maintenance tasking at the direction of Service Contract Manager to fulfill assigned account commitments.
• Helps manage the execution of all Service Agreement plans for all assigned service customers providing outstanding customer satisfaction and retention.
• Works with Service Department to plan manpower as required to meet service contract responsibilities.
• Works closely with sales on coordinating proposals, sales leads and request for proposals. Estimates and proposes new, small work in conjunction with Service Contract Manager to meet immediate customer needs.
• Contributes to job take-offs, estimating, customer demonstrations and site surveys and audits as directed by Service Contract Manager.
• Leads Service Agreement renewals on assigned accounts as directed by Service Contract Manager.
• Leverages organizational skills to assist in the transition of construction jobs to effectively managed service relationships and helps plan and execute new service agreement kick-off meetings.
• Coordinates with Customer Support Team including dispatching, invoicing, and service work order management and reporting.
• Ensures customer expectations are met and resolves customer issues in a timely, effective, and professional manner.
• Assists in revenue and staffing forecasting activities as directed by Service Contract Manager.
• Proactively manages service contract relationships with attention to detail, clear and regular communication and a customer-first mentality.