Director, Revenue Process Strategy & Systems

Role Description

The Director, Revenue Process Strategy & Systems is the strategic architect of TPx's commercial operating model, powering a high-performance go-to-market (GTM) engine. This role transforms how revenue teams operate by unifying strategy, process, data, and technology to drive scalable growth and deliver exceptional customer experiences. Responsible for designing, optimizing, and supporting data-driven, scalable sales processes and systems that fuel predictable revenue growth for our MSP business.

• Owns sales workflows, CRM governance, and sales technology platforms.
• Builds operational rigor and applies AI-driven insights to guide decision-making, process improvements, and performance measurement.

Qualifications

• Bachelor's degree in Business, Operations, or a related field.
• Minimum 7 years of experience in sales operations, revenue operations, or sales process leadership.
• Minimum 3 years of experience in an MSP, IT services, or recurring revenue technology environment.
• Hands-on experience owning and optimizing CRM and sales technology platforms.
• Demonstrated experience using data and analytics to drive process and performance improvements.
• Proven success in designing and scaling new commercial operating models, beyond simply refining existing processes.

Requirements

• Strategic thinker with a systems-design mindset; capable of building future-state processes from the ground up.
• Demonstrated ability to lead cross-functional transformation initiatives that integrate people, processes, and technology to drive measurable outcomes.
• Proficient in CRM and go-to-market (GTM) platforms—Salesforce expertise preferred—with a strong grasp of how technology enables scalable revenue growth.
• Familiarity with, or a strong interest in, AI and automation tools that enhance commercial process efficiency.
• Exceptional communication and influencing skills; able to distill complex concepts into clear, actionable strategies.
• Highly analytical and data-driven, with the ability to extract insights that support executive-level decision-making.
• Self-starter with strong initiative, intellectual curiosity, and comfort navigating ambiguity.
• Passionate about fostering alignment and clarity in dynamic, high-growth environments.
• Customer-focused mindset with a commitment to delivering speed, value, and a superior experience.
• Strong understanding of MSP sales cycles, recurring revenue models, and service-based contracts.

Benefits

• MBA or other relevant advanced degree is a plus.
• Lean Six Sigma, CBPP, or BPM Certification.
• AI in Business or Automation Strategy coursework/certification (a plus).
• Experience implementing or managing AI-enabled sales tools or analytics platforms.
• Familiarity with platforms such as ConnectWise, Autotask, HubSpot, Salesforce, Gong, Clari, or similar.
• Experience supporting PE-backed growth, multi-location organizations, or M&A environments.
• Background in revenue operations, sales enablement, or business intelligence.