Sales Development Representative

Job Description

Job Description

About the Job

ChurnZero is the industry’s leading Customer Success Management Platform, powering growth and retention for the world’s B2B SaaS companies. We're entering a new chapter of scale, fueled by AI innovation, modernized sales strategy, and market-segmented GTM execution. We've been named a Leader in the Gartner Magic Quadrant™ for Customer Success Management Platforms two years running and hold a 4.7/5 rating across 1,400+ reviews on G2.

Do you...

• Currently reside in the Washington DC area?

• Enjoy being a proactive and thoughtful conversationalist?

• Have a passion for curiosity and learning with a growth mindset?

• Have strong written and verbal communication skills?

• Want to be in technology sales?

• Pride yourself on being organized, self-motivated, adaptable, coachable, and trainable?

• Have a college degree or transferable experience?

If your answers are yes, we want to talk with you about the Sales Development Representative (SDR) position!

As an SDR, you’ll be on the front lines of growth, generating a qualified pipeline of sales opportunities by connecting with customer success leaders and driving conversations that power our record-breaking revenue engine. You’ll join a high-energy, collaborative team where your contributions directly impact company success and your career trajectory.

Job Title: Sales Development Representative (SDR)
Classification: Non-Exempt
Reports to: Director of Sales Development
Location: Hybrid – Washington, D.C.
Target Salary Range: $50,000 to $60,000 annual base salary, $70-80k OTE

What You’ll Do

• Own the top of the funnel by qualifying, educating, and progressing leads to sales-ready opportunities

• Conduct daily multi-channel outreach (phone, email, LinkedIn, social) to connect with high-potential prospects to gain their interest in ChurnZero’s solution

• Research target accounts, identify key decision-makers, and craft personalized messaging to drive engagement

• Actively listen to uncover prospect pain points and position ChurnZero as the solution to their challenges

• Partner closely with Account Executives, Marketing, and Sales Leadership to optimize outreach campaigns

• Maintain accurate activity tracking, opportunity notes, and data hygiene in Salesforce

• Consistently hit or exceed daily/weekly/monthly KPIs and metrics to achieve goals

Why Join Us

• Momentum: We’re exceeding plan and accelerating growth

• Clarity: Work within a defined ICP and structured territory strategy

• Support: Be coached by an SDR leader who has a proven track record of coaching and promoting high-performing talent

• Tools: Leverage a cutting-edge tech stack, including Salesforce, Apollo, LinkedIn Sales Navigator, ZoomInfo, and Orum

• Innovation: Represent an industry-leading platform with a forward-looking AI roadmap

• Career Path: Opportunity for advancement to Account Executive positions for consistent top performers usually within 18-24 months

Perks & Benefits

• Competitive base salary + uncapped commission

• Hybrid work flexibility

• Comprehensive health, dental, and vision insurance

• 401(k) plan with company match

• Flexible PTO plan

• Ongoing professional development and career advancement opportunities