Accounts Receivable Administrator

Job Description

Job Description

What to Expect

Bring your attention to detail, problem-solving skills, and customer-focused mindset to a role where you can make a meaningful impact every day. As our Accounts Receivable Administrator, you’ll play an essential part in managing the order-to-cash process—helping ensure payments are applied accurately, customer accounts remain up to date, and cash flow stays strong.

In this dynamic role, you’ll collaborate closely with customers and internal teams to resolve billing, deduction, and payment discrepancies while delivering exceptional support every step of the way. From monitoring aging reports and following up on past-due balances to maintaining accurate account records, you’ll be trusted to keep operations running smoothly and efficiently. If you thrive in a fast-paced environment where organization, communication, and teamwork are valued, this is an exciting opportunity to grow your career with a company that values both performance and people.

Who We Are

United States Luggage Company is a 3rd generation, family-owned business, that owns and operates Briggs & Riley. Built on a rich legacy of continuous innovation, exacting performance, and true dedication to the art of travel, Briggs & Riley is THE iconic American travelware brand and was voted the #1 Luggage Brand in 2025 by Conde Naste Traveler.

Why Us?

At US Luggage, you can forge a career path that is based on you, your strengths, and ambitions. We thrive on innovation, creativity and most of all, family values. The average tenure of our team members is over 10 years, and as a 5-time winner of Top Workplaces on Long Island, our secret sauce is our culture and our core values.

For our employees, it’s not just a job, it’s about making a significant contribution to the performance of our company. We are always looking to add talented individuals to our team who are curious, self-motivated and want to help us change the future of travel. Are you ready to begin your journey with us?

Your Impact

You will contribute to the overall success of the organization by assisting the Director of Service and Credit with all A/R functions, including but are not limited to:

Cash Application & Account Maintenance

• Post and reconcile customer payments, including checks, ACH, wire transfers, and credit card payments.
• Review customer remittances and backup documentation to ensure payments are applied accurately.
• Maintain accurate customer account records.
• Research and resolve unapplied cash, payment discrepancies, and account reconciliation issues.

Collections & Aging Management

• Monitor accounts receivable aging and follow up on overdue balances.
• Contact customers regarding past-due invoices, payment status, and expected payment dates.
• Prepare customer statements, aging reports, and collection updates for management.
• Assist with credit hold reviews and escalate collection concerns as appropriate.

Deductions, Disputes & Internal Coordination

• Research and resolve short pays, deductions, chargebacks, disputed invoices, and billing discrepancies.
• Communicate with Sales, Customer Experience, and Finance regarding billing issues, credits, deductions, and account status.
• Maintain organized records of customer correspondence, payment support, and account notes.

Month-End & Administrative Support

• Support month-end close by reconciling AR activity and ensuring accurate reporting.
• Assist with AR reporting, documentation, and process follow-up.
• Provide general administrative support to the Accounts Receivable function as needed.

Who You Are

• You are a highly organized individual
• You LOVE to manage multiple projects and are passionate about assisting customers
• You’re highly adaptable and don’t get rattled when direction and goals change
• You are a curious problem solver who loves to find solutions
• You have a strong understanding of accountability by taking ownership of your actions and choices
• You’re open to new ideas, love a challenge, and realize that we all bring different strengths to the table
• You have the ability and judgment to seek clarification or assistance when needed

Qualifications

• Minimum of 2 years of experience in accounts receivable, collections, cash application, or accounting support.
• Strong attention to detail and commitment to accuracy
• Ability to research, reconcile, and resolve payment discrepancies
• Effective written and verbal communication skills, including professional customer follow-up
• Ability to manage multiple accounts, deadlines, and competing priorities
• Proficiency with Microsoft Excel and accounting or ERP systems
• Strong follow-through and problem-solving skills

Schedule

• Full Time, 9 am – 5pm
• Monday and Friday remote, Tuesday – Thursday in Hauppauge office

Compensation

• $25 - $30 per hour, commensurate with experience

Benefits

• Competitive hourly rate plus bonus incentive
• Medical/Dental/Vision
• Company paid Life and Short-Term Disability Insurance
• Ancillary benefits (STD, LTD, Life, FSA, Identity Theft)
• PTO
• Paid Holidays 
• 401K with company match
• Profit Sharing Plan
• Hybrid Work Schedule in Hauppauge Office (Monday/Friday work from home!)
• Learning and development opportunities  
• Fun team building events
• Employee Discounts
• Scholarship Program for Employee’s children
• A knowledgeable, high-achieving, experienced team  

Our Core Values

• Family
• Keep your Commitments
• Whatever It Takes
• Respect & Dignity
• Smart & Steady
• Do the Right Thing
• Passion, Pride & Loyalty
• Humility

Philanthropy

As a US Luggage team member, you will be part of our community efforts that are committed to giving back to the communities where we live, work and travel such as:

• Make a Wish Foundation
• Juvenile Diabetes Research Foundation
• Comfort Cases
• RewearAble Program with ACLD

US Luggage Company is an equal opportunity employer committed to diversity, equity, and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship, or any other characteristic protected by applicable federal, state, or local law.