Tier 2 Helpdesk Lead: Escalations & SLA Champion
Yakshna Solutions
Yakshna Solutions, Inc in the United States seeks a Helpdesk Lead for Tier 2 USAidam operations. You will oversee the helpdesk, escalate issues, and ensure timely ticket resolution with defined SLAs. Must be a US citizen or Green Card holder and able to obtain a Secret clearance. Equal opportunity employer with comprehensive benefits. The role requires 4+ years in IT Helpdesk, strong hardware/software troubleshooting, and coordination with IT and business teams. #J-18808-Ljbffr Yakshna Solutions
Vacancy posted 2 days ago
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