Executive Assistant

Executive Assistant I TDSThe Executive Assistant I TDS provides dedicated administrative support to executives and may also provide a broad range of administrative or general office support for a broader team.Depth & Scope:Reports to a TDBG Vice President (VP) and provides administrative supportMay support multiple TDBG VPs and TDBG AVPs and their respective teamQualified administrative support performs multiple tasks and/or works on varied assignments with limited complexityTakes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processesTypically has interaction with internal customers / partnersFocus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activitiesCompletes work with limited degree of supervision, has some autonomy to make decisions within well-defined parameters, refers unusual itemsRole may also be involved with the administration of sensitive and/or confidential material requiring discretionRequires proficiency gained through job related training to perform a range of duties, and has working level knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictionsEducation & Experience:Post-Secondary education2+ years of experienceCustomer Accountabilities:Provides a high level of administrative support ensuring quality service and professionalism at every interactionActs as the point of contact among executives, employees, clients and other external partnersManages information flow in a timely and accurate mannerMaintains executives' schedules by planning and scheduling meetings, conferences, teleconferences, and travelManages expenses and prepare weekly, monthly or quarterly reportsFormats information for internal and external communication – memos, emails, presentations, reportsTakes minutes during meetingsScreens and directs phone calls and distributes correspondenceSupports broader team may manage office supply inventory, equipment, and other processes as requiredShareholder Accountabilities:Prioritizes and manages own workload to meet SLA requirements for service and productivityConsistently exercises discretion in managing correspondenceUnderstands and applies operating policies and proceduresEnsures documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulationsEscalates non-standard or high-risk activities as necessaryIdentifies and recommends opportunities to enhance productivity, effectiveness and operational efficiencyEnsures necessary due diligence to support the accuracy of all activitiesIs knowledgeable of and comply with Bank Code of ConductEmployee/Team Accountabilities:Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interestSupports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unitParticipates in personal performance management and development activities, including cross training within own teamKeeps others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContributes to a fair, positive and equitable environment that supports a diverse workforceActs as a brand ambassador for your business area/function and the bank, both internally and/or externallyPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.