Head of Customer Success
Confidential
Head of Customer Success
About the Company
Emerging tech company specializing in AI-powered home management solutions
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in need of a Head of Customer Success to lead the development and execution of a robust customer success strategy. This pivotal role involves designing and implementing a scalable onboarding and implementation framework, as well as building and leading a high-performing customer success function. The successful candidate will be responsible for the full post-sale lifecycle, including partner onboarding, relationship management, business reviews, renewals, and driving expansion within the partner base. A key aspect of the position is to serve as a trusted advisor and primary point of contact for key partners, collaborating cross-functionally to enhance product adoption and customer experience. Applicants for the Head of Customer Success position at the company should have a minimum of 4 years' experience in customer success, account management, or customer support, with at least 2 years in a leadership or player-coach capacity. The role requires a candidate with a proven track record in driving customer retention and revenue growth, as well as experience in delivering high-touch, premium customer experiences at scale. Strong relationship-building skills, a data-driven mindset, and the ability to manage KPIs and performance metrics are essential. The ideal candidate will be adept at taking initiative, building processes in a fast-paced environment, and have experience in hiring, mentoring, and developing high-performing teams. A background in technical client-facing roles and experience with APIs or integrations is a plus.
Travel Percent
Less than 10%
Functions
- Account Management/Optimization
$200k - $300k
...Job Title: Global Head of Customer Success Job ID: 83321 Location: New York, USA - 5 days a week in the office Overview: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. The product...SuggestedWork at office- ...Head Of Customer Success Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS,...SuggestedFull timeWork at office
$200k - $300k
...encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay's product...SuggestedTemporary workWork experience placementWork at office$130k - $170k
black.ai in New York is seeking a Head of Customer Success to define and scale its customer success function. This role involves leading a world-class customer experience strategy, driving retention and growth across SMB to Enterprise segments. The ideal candidate will...SuggestedFull time- Fello, a B2B SaaS company in the United States, is seeking a Manager of Customer Success to lead a team focused on maximizing revenue performance and customer retention. This role will involve building scalable systems and coaching a high-performing team to achieve company...SuggestedRemote jobFlexible hours
$100k
...team based in NYC, Charlotte, and London — and led by second-time founders with a track record of acquisition. The Role: Head of Customer Success As Head of Customer Success at Purple Dot, you will play the crucial player-coach role in leading and growing our 3-person...Full timeSeasonal workWork at officeShift work3 days per week- Assort Health Inc. is seeking a Manager for the Customer Success Team in New York City. You will build and lead a dynamic team responsible for retention, adoption, and expansion of our innovative AI healthcare solutions. This role involves coaching a high-impact team,...
- Figma Job is searching for a Manager, Customer Enablement to lead a team of Customer Experience Managers (CEMs). This full-time role can... ..., coaching, and enhancing customer relationships to facilitate success with our platform. The ideal candidate will possess a customer-...Remote jobFull time
- ...fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Amplemarket is seeking a dynamic and experienced Head of Customer Success to lead and scale our Customer Success organization You will be responsible for driving customer retention, satisfaction,...
- Halma plc is seeking a Customer Success Manager in Pennsylvania to lead a team towards service excellence in healthcare. The role involves collaboration with the Key Account Management Team and oversight of RTLS solutions implementation. Ideal candidates have extensive...
- A dynamic robotics scaleup is seeking a Head of Sales & Customer Success US West to lead teams across the Western United States and Canada. The candidate will develop regional strategies, drive growth through partnerships, and enhance customer relationships. Ideal candidates...Remote job
- Harvey is seeking a Head of Customer Success, Enterprise - Americas, to spearhead the customer success strategy across the US, Canada, and Latin America. In this senior leadership role, you will lead a team to ensure top law firms and legal departments maximize ROI from...
£25k - £150k per year
Job Title: Global Head of Mid-Market Customer Success Location: New York City Location type: Hybrid Who we are… GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors...$10k
...that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first... ...platform in America. Our Customer Success team is the driving force behind how the... ...financial operations. We’re looking for a Head of Enterprise & Strategic Success to lead...Full timeWork at officeHome officeRelocation packageFlexible hours$85k - $105k
Location: Remote (U.S. hours, 9 AM - 5 PM EST) Type: Full-Time, 1099 Contractor Head of Customer Success Operations Reports to: Founder & CEO Location: Remote (U.S. hours, 9 AM - 5 PM EST) Type: Full-Time, 1099 Contractor The Role We’re hiring a Head of Customer Success...Full timeContract workFor contractorsRemote workRelocation- A leading SaaS company based in New York seeks a Manager of Customer Success to lead and scale success programs for mid-market and SMB customers. This role involves managing a team of Customer Success Managers, driving retention and expansion metrics, and designing playbooks...
- Silversmith Capital Partners is looking for a Regional Manager for Customer Success (EMEA). In this role, you'll lead a high-performing team dedicated to enhancing customer experiences and ensuring successful product integration. With several years of experience in managing...Remote jobWork from home
- A pioneering medical communication platform is seeking a Customer Success & Growth Leader to join their founding team. This role focuses on ensuring early customer success, expanding engagement, and driving growth through strategic partnerships. Ideal candidates will have...Remote job
- A leading automotive software company in the United States is seeking a Manager of Customer Success to lead a diverse team and enhance customer retention. Responsibilities include defining engagement models for different segments, developing an Account Health Scoring system...Remote job
- A dynamic B2B SaaS company in the United States is seeking an experienced Head of Customer Success to lead their team and enhance customer satisfaction and retention. This role requires at least 6 years of experience in Customer Success, with strong leadership skills and...
- The Success Director is responsible for managing and supporting a portfolio of districts to ensure successful program implementation,... ...retention, and growth. This role is pivotal in fostering long-term customer relationships, proactively identifying district needs, driving...Remote workHome officeFlexible hours
- ...focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to... ...Business Profile. About the Role As the Manager of Customer Success, you will lead our Customer Success Managers, overseeing a diverse...Local areaRemote workWork from homeFlexible hours
- ...Job Description Job Description Job Title: Client Success Director – Healthcare & Life Sciences Locations: Multiple locations based... ...Collaboration: Partner closely with the Global Pharma Practice Head and global delivery teams across AI, MLOps, LLMOps, cloud...Hourly payFull timeLocal areaFlexible hours
- Elea Ecuador seeks a Director of Customer Success to oversee Target's North American business. You will lead a cross-functional account team and ensure successful operational management. This role is critical in driving adoption, operational excellence, and long-term account...Remote job
- A prominent financial technology firm is looking for an Associate Director to support client success operations. The role requires 5+ years of experience in finance or fintech, strong analytical skills, and the ability to manage client inquiries and collaborate with teams...Remote job
- ...lead teams in executing advertising campaigns within healthcare. Ideal candidates should possess strong skills in Ad Operations, customer service, and team management, along with 4-7 years of relevant experience. Responsibilities include implementing campaigns, analyzing...Remote job
$145k - $165k
Nsight Health is seeking a Director of Customer Success to lead and develop a team focused on retention and expansion outcomes. The ideal candidate will have over 7 years of experience and a strong proficiency with AI tools. This role requires managing a performance-driven...Remote work$155k - $180k
Carrot is seeking a Director, Customer Success to lead and evolve its Strategic Customer Success function. This role focuses on supporting large enterprise customers and driving retention and growth. The ideal candidate will have 8+ years in Customer Success, significant...- AdQuick is looking for a Director of Customer Success to manage key media supplier and agency accounts. This role requires over 7 years of experience in a client-facing position and a solid understanding of the out-of-home advertising landscape. The successful candidate...
$110k - $130k
...in healthcare, Aegis has launched four successful portfolio companies in partnership with... ...the US. About the Job As the Manager of Customer Success , you will be a hands‑on leader... ...value from the platform. Reporting to the Head of US Customer Success & Implementation,...Remote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Success. Be the first to apply!
- head of customer success New York, NY
- director of customer success New York, NY
- work from home customer New York, NY
- customer retention New York, NY
- customer engineer New York, NY
- customer satisfaction New York, NY
- customer marketing New York, NY
- customer insights analyst New York, NY
- customer project program manager New York, NY
- customer liaison New York, NY


