Head of Customer Success
Confidential
Head of Customer Success
About the Company
Emerging tech company specializing in AI-powered home management solutions
Industry
Information Technology and Services
Type
Privately Held
About the Role
The Company is in need of a Head of Customer Success to lead the development and execution of a robust customer success strategy. This pivotal role involves designing and implementing a scalable onboarding and implementation framework, as well as building and leading a high-performing customer success function. The successful candidate will be responsible for the full post-sale lifecycle, including partner onboarding, relationship management, business reviews, renewals, and driving expansion within the partner base. A key aspect of the position is to serve as a trusted advisor and primary point of contact for key partners, collaborating cross-functionally to enhance product adoption and customer experience. Applicants for the Head of Customer Success position at the company should have a minimum of 4 years' experience in customer success, account management, or customer support, with at least 2 years in a leadership or player-coach capacity. The role requires a candidate with a proven track record in driving customer retention and revenue growth, as well as experience in delivering high-touch, premium customer experiences at scale. Strong relationship-building skills, a data-driven mindset, and the ability to manage KPIs and performance metrics are essential. The ideal candidate will be adept at taking initiative, building processes in a fast-paced environment, and have experience in hiring, mentoring, and developing high-performing teams. A background in technical client-facing roles and experience with APIs or integrations is a plus.
Travel Percent
Less than 10%
Functions
- Account Management/Optimization
- ...Head Of Customer Success Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS,...SuggestedFull timeWork at office
$200k - $300k
...Job Title: Global Head of Customer Success Job ID: 83321 Location: New York, USA - 5 days a week in the office Overview: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. The product...SuggestedWork at office$200k - $300k
...encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay's product...SuggestedTemporary workWork experience placementWork at office- Figma Job is searching for a Manager, Customer Enablement to lead a team of Customer Experience Managers (CEMs). This full-time role can... ..., coaching, and enhancing customer relationships to facilitate success with our platform. The ideal candidate will possess a customer-...SuggestedRemote jobFull time
£25k - £150k per year
Job Title: Global Head of Mid-Market Customer Success Location: New York City Location type: Hybrid Who we are… GlobalData Healthcare is the leading intelligence provider for Pharma, Biotech and Medical Device companies, helping them decode markets, outmanoeuvre competitors...Suggested- ...Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers...
- ...Job Description Job Description Job Title: Client Success Director – Healthcare & Life Sciences Locations: Multiple locations based... ...Collaboration: Partner closely with the Global Pharma Practice Head and global delivery teams across AI, MLOps, LLMOps, cloud...Hourly payFull timeLocal areaFlexible hours
- Elea Ecuador seeks a Director of Customer Success to oversee Target's North American business. You will lead a cross-functional account team and ensure successful operational management. This role is critical in driving adoption, operational excellence, and long-term account...Remote job
- Getconfido is seeking a Customer Success Director to oversee post-implementation experiences for CPG brands. This role requires strong leadership to maintain net revenue retention and enhance customer partnerships. The ideal candidate will have over 5 years in Customer...
$34.61 - $36.05 per hour
...and ensure compliance with wage and hour regulations. Maintain accuracy and timeliness across all payroll-related processes. Customer Experience Uphold elevated hospitality standards, ensuring a premium guest experience at all times. Address guest inquiries,...Temporary workSeasonal workWork at officeImmediate startNight shiftAfternoon shiftEarly shift- ...time Location: New York (Hybrid) Level: Senior / Director Reports to: CEO THE ROLE We are looking for a Head of Customer Success to build and lead the function that turns Scalestack from a platform into a long-term strategic partner for our enterprise...Full timeWork at officeFlexible hours1 day per week
$180k - $250k
...nearly $65M from the first investors in Roblox, Discord, Coupang, Robinhood, and Flexport. The Position: As Lightyear’s Head of Customer Success, you will play a critical role in defining what best-in-class Customer Success looks like for Lightyear by building out...Full time- ...Global Head of Customer Success Location: NYC Reporting to: Chief Revenue Officer (CRO) The Role We are seeking a highly strategic and commercially driven Global Head of Customer Success to lead and scale our Customer Success function globally. This is a leadership...
$135k - $155k
AMS US Careers is seeking a Director, Media Analytics & Customer Success in New York City. This role involves leading analytics projects, serving as a senior client-facing lead, and overseeing a team of analysts. The successful candidate will need 7+ years of experience...- ...every shift ● Using TEG’s Party Host Practices ○ Prepare the party venue ○ Connect with guests ○ Keep the energy high ○ Customize the experience ○ Make sure everyone leaves happy ● Using TEG’s Hospitality Habits ○ Courtesy ○ Cleanliness ○...Full timeImmediate startFlexible hoursShift workNight shiftWeekend work
$25 - $27 per hour
Job Description Job Description Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment...Work at officeLocal areaImmediate startRemote workFlexible hoursAfternoon shift$140k - $160k
...Head of Customer Success - Creative DSP- $140,000 - $160,000 plus bonus The Company Leading Programmatic DSP within the Ad Tech industry for brands and agencies! They are working with all of the top brands such as McDonald's, Target, Coca Cola and more! They...Permanent employment2 days per week- ...Job Description Job Description LTK's mission is to empower the world's premium lifestyle Creators to achieve maximum economic success. We have a huge opportunity ahead of us and we're looking for team members who want to create, innovate and disrupt an industry....Summer workH1bRemote workFlexible hours
$70k - $90k
Job Description Job Description Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer...Full timeWork at officeRemote work- ...services for businesses at significantly lower costs—saving our customers an average of 20%. Leveraging proprietary datasets, an advanced... ..., we’d love to meet you. The Team: Our Customer Success team is at the heart of how we build lasting relationships with...Full timeFlexible hours
$26 - $28 per hour
...ABOUT THE ROLE Location: Williamsburg store Status: Full Time Compensation: $26.00-$28.00/hr Position Summary : The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily...Full timeSeasonal work$18 per hour
...consistently throughout the day - Sell all products and cafe items, achieving targets and goals when relevant - Providing excellent customer service through personalized guest assistance, including ushering and wayfinding - Become experts in each room and area of the...Full timePart time- Director of Technical Account Management, Customer Success Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time The Mission You’re the cybersecurity co‑pilot every enterprise trusts when their crown‑jewel data is on the line. As the leader of Technical Account...Full timeRemote workWork from homeSleeping nightsFlexible hoursNight shift
$90k - $110k
...Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.... ...our largest and most complex gig economy customers. Our Customer Success Director, Gig Strategy & Operations owns customer relationships...Remote jobFlexible hours- ...separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built... ...product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market...Temporary workFlexible hours
- ...Customer Success Manager Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate...Full timeContract workWork at office
$140k - $200k
...Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or... ...employee, in every company. About the Role: As an AI Success Manager (AISM) , you will serve as the primarypost-sales point...Work at officeHome officeFlexible hours$30.29 - $34 per hour
...other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack... ...teammates, read on. Your impact on our mission Customer Success Managers are the driving force in helping existing Zocdoc providers...Hourly payFlexible hours- ...Customer Success Manager in the USA (SaaS Product Vertical) New York, New York, United States Our client is an AI-driven technology company that carries "beauty" as its core ideal, helping its users become more beautiful with image products and beauty management...
- ...Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate...Work at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Success. Be the first to apply!
- head of customer success New York, NY
- director of customer success New York, NY
- work from home customer New York, NY
- customer retention New York, NY
- customer engineer New York, NY
- customer satisfaction New York, NY
- customer marketing New York, NY
- customer insights analyst New York, NY
- customer project program manager New York, NY
- customer liaison New York, NY


