Partner Success Manager, Community Impact

Role Description

The Partner Success Manager, Community Impact, plays a critical project manager role helping our valued customers achieve their strategic objectives and maximum value from their investment in FoundationCCC.

• Recently expanded partnerships aim to leverage FoundationCCC’s robust Finance, Operations, Workforce, and Call Center infrastructure to deliver support services, including financial assistance to communities across California.
• Serves as the liaison between the customer and the Foundation ecosystem, streamlining partnerships with Community Impact, Equity, Business Operations, Finance, HR, and others.
• Ensures optimization and collaboration of Foundation business units to deliver outstanding service to clients, particularly for support services, call center, grant administration, payment distribution, technical assistance programs, and more.
• Provides crucial project management to support projects including community outreach and awareness campaigns, call center and helpdesk, consumer assistance programs, case management, student training programs, and more.
• Acts as the primary internal project manager for assigned partner success initiatives, managing project plans, timelines, milestones, deliverables, dependencies, documentation, and follow-up actions.
• Coordinates project-level communication with internal teams and partner contacts, ensuring timely follow-up, clear action items, accurate documentation, and alignment with established escalation protocols.
• Develops credibility as a trusted liaison with internal and external partners and drives continued value of our services.

Qualifications

• Practices ownership, takes accountability, and has the ability to manage own work, prioritize tasks, and deliver quality products on time with limited supervision.
• Relevant BA/BS, equivalent work experience, or a combination of both.
• Minimum five (5) + years progressive experience in managing program/system implementation, or client/project management.
• Minimum of two (2) + years of experience in an education or nonprofit environment preferred.
• We’re recruiting for mission-driven, passionate, equity-minded individuals with a strong desire to impact and change people’s lives for the better.
• Our work holds great weight and responsibility, and the opportunity to impact the lives of millions of individuals in California.
• Innovation, creativity, collaboration, and entrepreneurship are encouraged as employees work to achieve organizational goals.
• FoundationCCC blends the impact of a non-profit, the culture of an entrepreneurial start-up, and the scale of a state agency.
• We are committed to professional development with an emphasis on shared leadership, to ensure growth for employees and the organization overall.

Benefits

• Competitive compensation, generous PTO, and paid holidays.
• Medical, dental, and vision plans, Flexible Spending Accounts, Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings.
• CalPERS retirement program and optional 403(b) and 457 Retirement plans.
• Carrot reproductive health and fertility support.
• Tuition reimbursement.
• Public Service Loan Forgiveness certified employer.

Company Description

FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.

Budgeted Annual Salary Pay Range: $90,000.00 - $95,000.00. Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.