Administrative Staff (On-Call)

Hospitality Staff

Hospitality Staff serve as the frontline support for clients and event teams, ensuring every detail is executed with professionalism, efficiency, and exceptional customer service. This role provides hands-on assistance with event logistics, guest services, registration, activity coordination, gift preparation, and any additional client or event team requests to help create a seamless and memorable experience.

Essential Functions

Job duties include, although are not limited to:

• Provide outstanding customer service to clients, guests, and event attendees.
• Assist with event registration and guest check in processes.
• Prepare and assembly welcome gifts, gift bas, promotional materials, and event packets.
• Support activity and excursion sign ups, ensuring accurate participant information and communication.
• Serve as a resource for guests by answering questions and providing event information.
• Assist with event setup, breakdown, and general logistics as needed.
• Coordinate with multiple departments to fulfill client requests and resolve issues promptly.
• Monitor event spaces to ensure cleanliness, organization, and guest satisfaction.
• Assist with special accommodations when required.
• Check event space for setup accuracy.
• Check off guests names upon clients request to get an accurate list of attendees for activities.
• Provide BBD office with accurate actual attendees guest count for proper billing.
• Handle last minute changes and requests with flexibility and a positive attitude.
• Perform other related duties as assigned or requested by supervisors/managers.
• Proper attire pink shirt, black pants, nametag and signage required for all activity coverage.

Internal Relationships

Reports to Director and Sales Managers, assists BBD managers as well as all dept managers when needed

External Relationships

Answer all calls or requests in a friendly and professional manner, providing information, taking accurate messages or route calls accordingly.

Greet visitors; ascertain nature of business and conduct to the appropriate person.

Handle all guest/client complaints and inquiries in a courteous, effective manner or route accordingly.

Qualifications

• Excellent communication and interpersonal skills.

• Strong customer service mindset with a friendly and professional demeanor.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong attention to detail and organizational skills.

• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.

• Team-oriented with a willingness to assist wherever needed.

• Previous hospitality, customer service, event, or guest services experience preferred.

Education/Experience Requirements

• High School Diploma

• GED preferred.

• Understand/Speak/Read/Write English fluently.

• Excellent communication and presentation skills.

• Occasionally lift/carry up to 50 lbs.

Requirements

Must be able to sit, stand, stoop or bend for duration of shift (at least 8 hours)

Must be able to lift, carry up to 20+ lbs.

In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.